- Report: #337005
Report - Rebuttal - Arbitrate
Complaint Review: Green Mountain Energy
Green Mountain Energywww.greenmountain.com Dallas, Texas U.S.A.
Green Mountain Energy Next generation power with primitive billing services. Dallas, Texas
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I am appalled that in 2008, a company in the US, that promotes themselves as "new clean energy", ie. the "next wave in service, blah, blah" has 1. such poor customer service and 2. such poor technology.
I can understand if my payment was past due, but it is not. I can understand if I had waited a day before calling them, but I did not.
I lived outside the United States and it's amazing to me that the US, and companies here, who think they are just the best in the world, have such poor technology and service in 2008. It would not have cost them one penny to have that payment moved until tomorrow, but instead, they decided to blame me for their dinosaur days technology...I will be cancelling my account with them and using "dirty energy" with 2008 technology if this is not cleared up.
Of course, the reason it was about 10 minutes between the time I submit the payment and the time I talked to someone was also because of their horrendous phone service, which directs you to every prompt in the world, probably around the world, back to third world countries, before ever connecting you to a live person...oh well, alot of good that did since they did nothing either.
This report was posted on Ripoff Report on 06/04/2008 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Mountain-Energy/Dallas-Texas-75266-0305/Green-Mountain-Energy-Next-generation-power-with-primitive-billing-services-Dallas-Texas-337005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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