This company is unconscionable. I suppose it stems from their association with Conseco, king of the sub prime lenders. My wife and I bought a manufactured home in 2001 at a sub prime rate because we were self employed. We were assured that we could refinance after a certain time of satisfactory payments. We had over 3 years of solid payment history. No lates ever. The whole time we were told, oh just a few more months, just hold on, we'll get you refinanced.
Lately, we have fallen on some hard times and have been late each month but have made our payments before 30 days late. THe subprime payment amount has become increasingly difficult to make. Last month, when we were 10 days late, in one of their harassing phone calls, we were given an amount to pay via western union.
Since we got the call onthe road and no way to check it, we made the payment. The harassing phone calls magically stopped! Until the other day when we got a phone call from our 'account manager' Melia to inform us that since we neglected to pay our $52 insurance cost, the account was now 31 days past due and they were starting foreclosure. WHAT?! I paid the $52 and they are still threatening.
I found out that Melia and all the account managers are heavily bonused on how many homes they foreclose on. She told me so! She said 'well, thats how I make my living. I dont really care if we take your house. I have my own bills to pay.' She all but acknowleged that they probably gave us the wrong amount to make that happen. Oh and magically we never got another phonecall until 31 days. These people are ruthless.
This company is a nightmare. If you have a loan being serviced by them and you are in good standing, RUN FAST AND FIND SOMEONE TO REFINANCE YOU. TODAY.
PS - GO CHECK OUT THEIR WEBSITE. ITS ENOUGH TO MAKE YOU PUKE.