• Report: #477476

Complaint Review: Green Tree Mortgage: Harassing, Degrading Calls, Disclosing Personal Information,Rude And Threatning

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  • Submitted: Fri, August 07, 2009
  • Updated: Tue, August 11, 2009

  • Reported By:providence Kentucky
Green Tree Mortgage: Harassing, Degrading Calls, Disclosing Personal Information,Rude And Threatning
800 Landmark Towers, 345 St Peter Street Saint Paul, Minnesota U.S.A.

Green Tree Mortgage: *Caroline(the Rudest), Penny And Kim* Harassing, Degrading Calls, Disclosing Personal Information,Rude and Threatning Saint Paul Minnesota

*UPDATE EX-employee responds: Stop being a victim

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These are the rudest people I have ever spoken to.

I have been dealing with green point/green tree since 1998 things went good up until year 2000. Year 2000 things started to go down because Green Tree has sold or changed the name at least twice since year 2000-05. Going into year of 2006 i had to pay over 5000 dollars, which put me in a hardship and later they found i didnt even owe after i had to do some searching for myself because of my suspisions, and made me pay interest on "sudden" things.

Within the last year of 2008-09 Green Tree has been harassing me with all the treatning and foreceful calls. They have threatned me to the point where i tryed to calim my own life. They are constianly calling and threatnng my friends, family and neighbors and how they get their numbers I do not know. Its always the women that are the worse when they call. The men are pretty nice and understand but ALWAYS the women...Manily "Caroline and Kim" there is also a lady named Penny
When i try to get any information that i need they always give me the run around, tell me they dont have the information and they are always loosing my paper work. They refused to even have a ligit meeting with me to talk over my paperwork and payment arrangements.

Caroline called my daughter-in-law and threatned to call the police. She told My mother "she hopes the wheels are still on the house, because they are coming to take it"
They are always calling all over town trying to reach me and anyone who will listen to them they tell say to them "you need to tell her she needs to find somewhere else to live" or "she needs to sit her stuff out side because we are coming to get the house or "she has till 6pm to call me or we will start the forclosure immediately" all because of being 30 days late.

One of the ladys asked me when she heard a man in the back ground and ask "why cant he pay my house payment"! Which wasnt any of her business.
The people they are calling arent on my original contact... I have no idea how they got the numbers.

many of us are being taken advantage of because we do not know all the rules and regulations....

I really hope we get enough complaints here that the better business buerue will do something about this.

These are a list of numbers that call me and according to the better business
bureau none of these numbers exist in their system except 18002218204(Green Tree)

614-296-3641 (a man calls)
1-800-643-0202
**651-294-3434(the number that mainly calls me and when i looked it up online it was under the suspisions list of numbers) and this isnt even green tree it says its a Conseco Finance Company

1-800-934-9526 Caroline calls me from this number

Gloria wilson
providence, Kentucky
U.S.A.

This report was posted on Ripoff Report on 08/07/2009 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Tree-Mortgage-Harassing-Degrading-Calls-Disclosing-Personal-InformationRude-And-Threatning/Saint-Paul-Minnesota-55102-6637/Green-Tree-Mortgage-Carolinethe-Rudest-Penny-And-Kim-Harassing-Degrading-Calls-Dis-477476. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Stop being a victim

AUTHOR: A Insider - (U.S.A.)

I worked for Green Tree for a year, it was common practice to say these types of things to people behind in payments. The earlier it is in the month the nicer the collectors are. When you go 30 days past due you get sent to the regional office, these collectors get bonuses for making their "goals". If you are behind towards the end of the month, I guarantee you they will be saying EVERYTHING to you, your friends, and your family to try and get you to pay.

RECORD EVERYTHING!!

These people who work for Green Tree use to use personal cell phones to call past due accounts, which is against the law. From what I am reading in this post it appears 1 of the people I worked with is still there, don't let them get away with breaking the law.

I felt horrible doing this type of job, its one thing being behind in bills, its another to harrass someone who is having financial problems.

Again, RECORD EVERYTHING, if you have caller ID, write down every # they call from, get everyones name. Remember, they do have responsibilities as a collector, also, if you wish for them to stop calling, write them a "Cease and Desist Letter" and they CANT contact you except via mail.

Remember Gloria, its against the law for them to do and say the things they are saying. Let me quote for you 3 excerpts from the Fair Debt Collection Practices Act...

# Threatening arrest or legal action that is either not permitted or not actually contemplated[11]
# Abusive or profane language used in the course of communication related to the debt[12]
# Communication with third parties: revealing or discussing the nature of debts with third parties (other than the consumer's spouse or attorney) or threatening such action[13]

Hope this helps...

A. Insider
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