- Report: #1037168
Report - Rebuttal - Arbitrate
Complaint Review: Green Tree Servicing, Inc
Green Tree Servicing, Inc345 St. Peter Street, St. Paul, MN 55102 Internet United States of America
Green Tree Servicing, Inc Green Tree wholly owned subsidiary of Walters Investment Corporation They were extremely unprofessional and rude to me on phone while trying to make a payment , Internet
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After registering and trying to schedule my payment, it would never allow me to go past Step #1 so I was left to call. I was then told that I could not set up auto pay until I made my first payment which would cost me a fee of $12 to process. I explained I was told this would be waived and the guy Brandon explained they never waive this fee as they are not a bank. I explained to him what I was told. I then asked him if they record telephone conversations and to review mine. He quickly said yes they do and said there was no record of their agent talking to me about any kind of fees, I asked him to check again. He said the same thing, no record of them ever telling me they would waive anything. Brandon then got beligerant and said it is what it is, I'm going to have to pay this fee at some point. I told him this was very unfair and that I would look to refinance just to get away from these people. He then said I would still have to make my March payment and pay the fee, kind of making fun of the situation and being smart. I then asked him if he was calling me a liar and he wouldnt answer me. When I asked him again if he was incinuating that I was a liar he failed to answer me. I ended up hanging up the phone.
I don't think I have ever dealt with a Customer Services Dept that was so rude, unprofessional, rude, did I say rude? This company is a rip off thinking they can force brand new customers to paying their $12 fee for their first time payment???? I feel like I am being held hostage and resent the fact that I have to pay anything as a brand new customer. They should be thanking me! Perhaps my file indicates I am an ontime customer who always pays on-time, never late. Maybe its customers like me they don't want because they can't collect their late fees!
This report was posted on Ripoff Report on 03/22/2013 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Tree-Servicing-Inc/internet/Green-Tree-Servicing-Inc-Green-Tree-wholly-owned-subsidiary-of-Walters-Investment-Corpora-1037168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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