My home mortgage was sold by BoA to this company effective March 1, 2013. I paid my BoA mortgage online and scheduled payments in advance. I had scheduled my march payment to be drafted out of my checking account on or around March 6th. I received a call from Green Tree on March 21st advising me that I had not made my March payment. I explained I thought I had to BoA. They advised me it may not have been drafted and I should make my payment to them. I told them I had wanted to verify it had not been drafted and would call them back to maker the payment. They explained I could make a payment over the phone or online like I had done with BoA. They told me all fees would be waived including their normal $12 phone or 1x payment fee for the 1st time customers to Green Tree. They told me if I was to set up auto pay, there would be no fees associated with that. I then verified and found that the March payment had not been drafted so I called them back today, March 22, 2013 after I tried numberous times to set up my auto pay online.
After registering and trying to schedule my payment, it would never allow me to go past Step #1 so I was left to call. I was then told that I could not set up auto pay until I made my first payment which would cost me a fee of $12 to process. I explained I was told this would be waived and the guy Brandon explained they never waive this fee as they are not a bank. I explained to him what I was told. I then asked him if they record telephone conversations and to review mine. He quickly said yes they do and said there was no record of their agent talking to me about any kind of fees, I asked him to check again. He said the same thing, no record of them ever telling me they would waive anything. Brandon then got beligerant and said it is what it is, I'm going to have to pay this fee at some point. I told him this was very unfair and that I would look to refinance just to get away from these people. He then said I would still have to make my March payment and pay the fee, kind of making fun of the situation and being smart. I then asked him if he was calling me a liar and he wouldnt answer me. When I asked him again if he was incinuating that I was a liar he failed to answer me. I ended up hanging up the phone.
I don't think I have ever dealt with a Customer Services Dept that was so rude, unprofessional, rude, did I say rude? This company is a rip off thinking they can force brand new customers to paying their $12 fee for their first time payment???? I feel like I am being held hostage and resent the fact that I have to pay anything as a brand new customer. They should be thanking me! Perhaps my file indicates I am an ontime customer who always pays on-time, never late. Maybe its customers like me they don't want because they can't collect their late fees!