• Report: #961311

Complaint Review: Green Tree Servicing

  • Submitted: Sun, October 28, 2012
  • Updated: Tue, October 30, 2012

  • Reported By: renee — saint louis Missouri United States of America
Green Tree Servicing
PO Box 6172 Internet United States of America

Green Tree Servicing deceptive, uncompromising, unbearable, ungracious, unfriendly, unprincipled, unreasonable, Internet

*UPDATE Employee: Sad company

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My thirty seven years living in my home I have never experienced a more uncompromising mortgage servicer than Green Tree Servicing. I have been trying for almost two years get Green Tree to modify my loan; lower my payment due to decrease in my income. Green Tree waited six months before they sent me an application to apply for Making Home Affordable programs. Once I sent all my documents weeks went by before any one of their agents contacted me, of course as unconcerned as usual just to tell me I did not send all documents necessary and now they had expired.

I have ner spoke to any one more ungracious as GreenTree agents or representatives. I have been with Green Tree since 1999 it has been the same from the begining. My interest rate is 16.95, which I thought I would qualify for at least a lower, my home right now is not valued at what I paid for it thirty seven years ago. This happen another five times over three months before I finally spoke to someone that told me they did indeed recieve all of my documents. Oly to be told I did not qualify for any program offered. Each month that went by thier only concern was when would I be sending in my payment.

I filed complaints with my local and their states Attorney General and BBB, which Green Tree responded with every lie or excuse they could think of. I was then sent a letter suggesting I seek private attorney services. I do not know any one that wants or choose to be homeless. I am extremely tired of hearing home owners are not taking advantage of programs offered to help them stay in their homesIf it is left up to Green Tree or other banks, then I ask who will qualify? The Federal Government and Congress need to put pressure on unscrupuious companies like Green Tree Sevicing for answers as to why they(Green Tree) are not participating in all programs that may assist homeowners!!?

This report was posted on Ripoff Report on 10/28/2012 07:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Tree-Servicing/internet/Green-Tree-Servicing-deceptive-uncompromising-unbearable-ungracious-unfriendly-unpri-961311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Sad company

AUTHOR: Fedup sup - (United States of America)

Heres a complaint from another site

http://greentree-servicing.pissedconsumer.com/greentree-does-lie-to-you-20120925347696.html

I do work for green tree and I am a supervisor of 9 reps and very good, meaning that my team does hit their goals. I win contest for sups company wide, i only say that so people don't think im just some dis grunted ex employee. Green tree doesn't itself doesn't condone hard collection tactics, but the pressure from the VP of collections and the directors to the sups and reps is beyond rough, they know what tactics we use and even advise us to string along customers. One director even took me to lunch and advised me how to call a customer for a mobile home and act as a repo agent. Most customers that go over 30 days pass due are called in excess of 30 times a day when it becomes end of month, we will call your neighbors , relatives and place of employment. We have a skip tracing program that will locate all that for us. What we do as employees is not right, what we say to you all is the truth bent to the point of breaking. If you are a BofA loan we wont file for foreclosure before 61 days, any other loans it isn't until 90 days, we tell you that you are over 1 month past due which is the start of the foreclosure process........Um what we do is send out a notice of default which does give you 30 days to pay that past due amount, all you hear is foreclosure and we know this. What we don't tell you is if there is under 10k in equity in your home we wont do anything and will charge it off at 180 days, but in the meantime your sweating it out and scared that we are going to lock you out. As sups we have been directed by our directors to be logged off our phone and make our calls because they are not recorded, that gives us the chance to tell you what ever and we do. Your probably thinking what a *** and how can he do this, well we are driven to it and our bonus is based off our reps hitting goal, (which they do lower most months which makes reps push the envelope harder). Im sorry but there is alot more we can do to help you all and we don't, we hold on to your docs that you send us for a STRM, HAMP, HARP, just so we dont have to carry your loan that month and you are forced to pay to keep the default from going out which cost you around $175 bucks and put into your advances that raise your note,. I'm tired of doing this and lieing just for the bonus when it is at your expense'. I know of reps and managers using the docs you send us to get your checking info and run the check at end of month if you didnt pay, I know of reps and sups creating a false check on your account just so it shows payment in hand and it doesn't carry for that month|. Your asking yourself why is he saying this, if greentree finds out I lose my $3000 bonus and my good salary, well Just had an incident that happened and it came out about one of my reps lifestyle (which didnt reflect her job) I was scolded about it and said i should be embarrassed to have that around, and they made false accusations about the incident, this rep did nothing wrong and I refuse to let them harass her because of this her sexual activity outside of work doesnt matter but as it was told to me its not moral?. How can I has a person continue to lie to you and allow them to treat people wrong because of their sex life,. If you have a question send me and email and I will respond to it;. Again if you were on the receiving end of our deceitfulness im sorry/. Rockyboxer2011@yahoo.com
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