• Report: #266997

Complaint Review: Green Tree

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  • Submitted: Sun, August 12, 2007
  • Updated: Mon, August 13, 2007

  • Reported By:Green Bay Wisconsin
Green Tree
345 St Peter Street Nationwide U.S.A.

Green Tree, Green Tree Servicing Green Tree needs a calculator, and someone to show them how to use it Rapid City SD

*Author of original report: Update

*Author of original report: latest explaation arrived in the mail today

*Author of original report: Pre Payment Penalty

*Consumer Comment: Prepayment Penalty Probable???

*Consumer Comment: Prepayment Penalty Probable???

*Consumer Comment: Prepayment Penalty Probable???

*Consumer Comment: Prepayment Penalty Probable???

*Author of original report: The reason for the lower principal balance

*Consumer Suggestion: Look up an amortization calculator

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Attempting to payoff loan by refinacing through another organization because Green Tree refuses to refinace loan. Payoff balance when calling Green Tree is 20,000 more than all amount totaled on current statement dated 7/3/2007. They say it is in part 4,000+ dollars of accured interest on 2,414,16 of past due payments. Before deferring payments I was told there is additional interest on a late payment. But beside that it is not shown on any statements as an amount due so how is it billable? How can you acrue interest more than double the past due balance without them even notifying you such is taking place?

This business has multiple times in the past stated something on the phone even with the customer service rep's name. When told something and then find it not to be true, you call back they do not honor what you were told. Because they do no stand by their service reps, they are outright lying. Saying I owe an additional 900+ for insurance because Green Tree prepaid insurance for the entire year. On statement corporate advance balance (defined as monies advanced by servicer to pay taxes, insurance, and other amount currently due) the balance is listed as 0. If this shows zero how do I owe 900+ dollars??

I have contacted the BBB but I need help to put a stop to this kind of rip off In Oct of 2001 is when this loan was taken out for the ammount of 118,234.26 with a 11.957% interest I have made aproximently 68 payments of 1207.08 or higher and now they say my payoff is 121,702.68. This is not right. If you take my last statement for them it states Principal Balance at: 110327.40
Cirremt Payment at: 1207.08
Past due payment at: 1207.08
Escrow due at: 00.00
Insurance Due at: 90.70
additional Charges Due at: 00.00
Billed Late Charges: 3400.30
Total amount Due: 5905.16
When I add these up I get a total of

116232.56

That makes a difference of 5,47012

Kathy
Green Bay, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 08/12/2007 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Tree/nationwide/Green-Tree-Green-Tree-Servicing-Green-Tree-needs-a-calculator-and-someone-to-show-them-h-266997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: Kathy - (U.S.A.)

Principal Balance: As of 8/9/07 principal as listed on Green Tree Servicing Website $110,100.28

Late Fees (Green Tree): Green Tree has confirmed 5 late fees for the months of April 2006, March 2006, May 2006, March 2007, May 2007.

Late Fees (Conseco): It has been stated that a late fee balance of $2,796.80 was carried over from Conseco. This amount is in question. Late fees, which can only be assessed once, are $120.70 each, this calculates to 23.17 late fees being incurred from the payments with Conseco beginning November of 2001 until the transfer to Green Tree taking place sometime in 2003. Based on the extension agreement signed 9/19/2003 it is assumed this transfer took place in August or before meaning that the loan was with Conseco for a minimum of 14 months with a maximum of 22 months.

Deferred Interest Balance: Per written extension agreement signed 9/19/03, an extension charge of $398.43 was assessed with the remaining portion of $734.83 deferred to maturity date or pay-off date whichever comes first. A total of $479.04 has been applied to the deferred interest balance which would leave a balance of $255.79 due at time of payoff as stated in written agreement.

Any other alleged deferred payments have no written agreement or signed authorization stating any amount is due at time of payoff.

Interest Earned But Not Collected: The July & August 2007 interest which payment was received by Green Tree at the time of payoff statement request has now been paid. It is in dispute that the September 2007 payment interest is not owed due to the lack of correspondence and delayed response time of Green Tree Servicing. Projected payoff date was planned for 8/3/2007 and correspondence began 7/12/07 with Green Tree Servicing regarding payoff.

Lien Satisfaction Fee: Not disputed.

Insurance Balance: $997.80, on August 8, 2007 request to cancel insurance was made with Green Tree Servicing, upon such cancellation of the policy the customer is entitled to a refund. Seeing as the new insurance is in place and this policy is canceled this amount should not be due.
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#2 Author of original report

latest explaation arrived in the mail today

AUTHOR: Kathy - (U.S.A.)

principal Balance- 110,327.40
outstanding late fees 3,400.30
Insurance Balance 997.80
Deferred Interest balance 2597.63
Lein satisfaction Fee 10.00
Interest earned not collected 3278.87
Interest for 8/3/07 1090.68

total Pay off 121,702.68



they have 3400.30 in late fees but when questioned customer service we were only late 5 times that they have proof of

we have a actuarial interest loan and late payment charge can only be charged one time
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#3 Author of original report

Pre Payment Penalty

AUTHOR: Kathy - (U.S.A.)

yes we did have a pre payment penalty it was for of 6 months interest if the entire loan balance is paid within 36 months from the date of the loan. Our loan was taken out in 2001 so that has well past and should no longer be in effect on the loan
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#4 Consumer Comment

Prepayment Penalty Probable???

AUTHOR: Jim - (U.S.A.)

Kathy, you might want to check and see if there is a prepayment penalty - those penalties would not figure into the numbers you provided and something GT would not disclose on a statement to you. It would however be figured in at the time your loan is being refinanced. There should be something in your loan documents detailing a prepayment penalty due when paying off the loan early.
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#5 Consumer Comment

Prepayment Penalty Probable???

AUTHOR: Jim - (U.S.A.)

Kathy, you might want to check and see if there is a prepayment penalty - those penalties would not figure into the numbers you provided and something GT would not disclose on a statement to you. It would however be figured in at the time your loan is being refinanced. There should be something in your loan documents detailing a prepayment penalty due when paying off the loan early.
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#6 Consumer Comment

Prepayment Penalty Probable???

AUTHOR: Jim - (U.S.A.)

Kathy, you might want to check and see if there is a prepayment penalty - those penalties would not figure into the numbers you provided and something GT would not disclose on a statement to you. It would however be figured in at the time your loan is being refinanced. There should be something in your loan documents detailing a prepayment penalty due when paying off the loan early.
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#7 Consumer Comment

Prepayment Penalty Probable???

AUTHOR: Jim - (U.S.A.)

Kathy, you might want to check and see if there is a prepayment penalty - those penalties would not figure into the numbers you provided and something GT would not disclose on a statement to you. It would however be figured in at the time your loan is being refinanced. There should be something in your loan documents detailing a prepayment penalty due when paying off the loan early.
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#8 Author of original report

The reason for the lower principal balance

AUTHOR: Kathy - (U.S.A.)

The reason for the lower principal balance is I was paying extra each month to be applied to the principal balance this is why the principal amount is lower that what the
Amortization calculator balance would show for this loan.
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#9 Consumer Suggestion

Look up an amortization calculator

AUTHOR: Nikki - (U.S.A.)

I'm not saying that Green Tree is not trying to screw you. I have never done business with them and don't know how they work.

It looks as though your principal balance on your statements is incorrect. If you go to an amortization calculator online and type in your specifics, your principal balance should really be $114,800+, not the $110K they have on their statement. This is provided all payments were made on time.

Also remember, mortgages are paid in arrears. Your July 1st payment actually pays your June mortgage expense, and so on. Not like rent where you pay the month in advance. So, if you pay the July payment, you are paid up through the end of June.

Say you defer your payment. About $1150 of that is the additional interest incurred, plus interest on top of that.
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