- Report: #266997
Complaint Review: Green Tree
| Green Tree 345 St Peter Street
Nationwide U.S.A. |
|
Green Tree, Green Tree Servicing Green Tree needs a calculator, and someone to show them how to use it Rapid City SD
*Author of original report: Update
*Author of original report: latest explaation arrived in the mail today
*Author of original report: Pre Payment Penalty
*Consumer Comment: Prepayment Penalty Probable???
*Consumer Comment: Prepayment Penalty Probable???
*Consumer Comment: Prepayment Penalty Probable???
*Consumer Comment: Prepayment Penalty Probable???
*Author of original report: The reason for the lower principal balance
*Consumer Suggestion: Look up an amortization calculator
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This business has multiple times in the past stated something on the phone even with the customer service rep's name. When told something and then find it not to be true, you call back they do not honor what you were told. Because they do no stand by their service reps, they are outright lying. Saying I owe an additional 900+ for insurance because Green Tree prepaid insurance for the entire year. On statement corporate advance balance (defined as monies advanced by servicer to pay taxes, insurance, and other amount currently due) the balance is listed as 0. If this shows zero how do I owe 900+ dollars??
I have contacted the BBB but I need help to put a stop to this kind of rip off In Oct of 2001 is when this loan was taken out for the ammount of 118,234.26 with a 11.957% interest I have made aproximently 68 payments of 1207.08 or higher and now they say my payoff is 121,702.68. This is not right. If you take my last statement for them it states Principal Balance at: 110327.40
Cirremt Payment at: 1207.08
Past due payment at: 1207.08
Escrow due at: 00.00
Insurance Due at: 90.70
additional Charges Due at: 00.00
Billed Late Charges: 3400.30
Total amount Due: 5905.16
When I add these up I get a total of
116232.56
That makes a difference of 5,47012
Kathy
Green Bay, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 08/12/2007 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Tree/nationwide/Green-Tree-Green-Tree-Servicing-Green-Tree-needs-a-calculator-and-someone-to-show-them-h-266997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsLate Fees (Green Tree): Green Tree has confirmed 5 late fees for the months of April 2006, March 2006, May 2006, March 2007, May 2007.
Late Fees (Conseco): It has been stated that a late fee balance of $2,796.80 was carried over from Conseco. This amount is in question. Late fees, which can only be assessed once, are $120.70 each, this calculates to 23.17 late fees being incurred from the payments with Conseco beginning November of 2001 until the transfer to Green Tree taking place sometime in 2003. Based on the extension agreement signed 9/19/2003 it is assumed this transfer took place in August or before meaning that the loan was with Conseco for a minimum of 14 months with a maximum of 22 months.
Deferred Interest Balance: Per written extension agreement signed 9/19/03, an extension charge of $398.43 was assessed with the remaining portion of $734.83 deferred to maturity date or pay-off date whichever comes first. A total of $479.04 has been applied to the deferred interest balance which would leave a balance of $255.79 due at time of payoff as stated in written agreement.
Any other alleged deferred payments have no written agreement or signed authorization stating any amount is due at time of payoff.
Interest Earned But Not Collected: The July & August 2007 interest which payment was received by Green Tree at the time of payoff statement request has now been paid. It is in dispute that the September 2007 payment interest is not owed due to the lack of correspondence and delayed response time of Green Tree Servicing. Projected payoff date was planned for 8/3/2007 and correspondence began 7/12/07 with Green Tree Servicing regarding payoff.
Lien Satisfaction Fee: Not disputed.
Insurance Balance: $997.80, on August 8, 2007 request to cancel insurance was made with Green Tree Servicing, upon such cancellation of the policy the customer is entitled to a refund. Seeing as the new insurance is in place and this policy is canceled this amount should not be due.
#2 Author of original report
latest explaation arrived in the mail today
AUTHOR: Kathy - (U.S.A.)
SUBMITTED: Monday, August 13, 2007
outstanding late fees 3,400.30
Insurance Balance 997.80
Deferred Interest balance 2597.63
Lein satisfaction Fee 10.00
Interest earned not collected 3278.87
Interest for 8/3/07 1090.68
total Pay off 121,702.68
they have 3400.30 in late fees but when questioned customer service we were only late 5 times that they have proof of
we have a actuarial interest loan and late payment charge can only be charged one time
#3 Author of original report
Pre Payment Penalty
AUTHOR: Kathy - (U.S.A.)
SUBMITTED: Monday, August 13, 2007
#4 Consumer Comment
Prepayment Penalty Probable???
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Monday, August 13, 2007
#5 Consumer Comment
Prepayment Penalty Probable???
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Monday, August 13, 2007
#6 Consumer Comment
Prepayment Penalty Probable???
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Monday, August 13, 2007
#7 Consumer Comment
Prepayment Penalty Probable???
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Monday, August 13, 2007
#8 Author of original report
The reason for the lower principal balance
AUTHOR: Kathy - (U.S.A.)
SUBMITTED: Monday, August 13, 2007
Amortization calculator balance would show for this loan.
#9 Consumer Suggestion
Look up an amortization calculator
AUTHOR: Nikki - (U.S.A.)
SUBMITTED: Sunday, August 12, 2007
It looks as though your principal balance on your statements is incorrect. If you go to an amortization calculator online and type in your specifics, your principal balance should really be $114,800+, not the $110K they have on their statement. This is provided all payments were made on time.
Also remember, mortgages are paid in arrears. Your July 1st payment actually pays your June mortgage expense, and so on. Not like rent where you pay the month in advance. So, if you pay the July payment, you are paid up through the end of June.
Say you defer your payment. About $1150 of that is the additional interest incurred, plus interest on top of that.

