• Report: #1082952

Complaint Review: Green mountain Energy

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  • Submitted: Mon, September 09, 2013
  • Updated: Mon, September 09, 2013

  • Reported By: Jordan — Fort Worth Texas
Green mountain Energy
1255 W 15th St #100, Plano, , TX 75075 USA

Green mountain Energy Fraud , deception , charging me for a month of service when I'm no longer under contract and am using another company . Tarnishing my credit and overcharging me on false terms. Refused to let me speak to a manager . Disrespectful and wasted my time . Charged me for a whole month I wasn't using them and are raising the amount daily . Www.greenmoumtainenergy.com Nationwide

*REBUTTAL Owner of company: Re: Your Complaint

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My name is Jordan B****. This report is about Green Mountain Energy (www.greenmountainenergy.com. when I got my own apartment , which is a tiny little one bedroom apartment keep in mind , I had to choose sn electric company . I chosto agree to  a one year set rate-plan of $76/month. I had no problems until the after the first 7 months.  When I received my bill on 7/01/2013, it said I owed $147.02.

confused, I called to find out why. After waiting 30 minutes to talk to a representative a gito finally picked up the phone and I explained my confusment . She proceeded to tell me that my bill had raised "due to summer heat , and the fact people use more electricity in the summer . She told me that I was on a variable rate plan and I proceeded to explain to her the plan I had signed up for and got no where. So I just sucked it up and paid it . The next month I took extreme measures . I only ran the air conditioning long enough to cool my apartment then would turn it off till it got hot again. I watched less tv, and made sure all the lights were off during the day . 

on 7/31/2013 , I received my next bill . I was exasperated to see that i was now being charged $235!! How is that even possible ! My dad doesn't pay that in his 4 bedroom house in California ! And I live in a one bedroom apartment in texas and took extreme measures to cut down on my cost , but instead it went up almost $100. So then I called again only to go through the same bogus conversation with another representative. Then I started searching for a new electric company . 

On 8/1/2013 , i ended my contract with Green Mountain because i was so disgusted by the exoerience and their horrible non-concerned customer service. I signed with Ambit energy On 8/4/2013. 

I went on a trip to California for 2 weeks leaving all my lights fans and air conditioning off in my apartment , and when I returned from California on 9/4/2013, I checked my mail pleased to see that Ty eoectric bill from my new company ambit was only $20 for the month. 

But then I opened up another bill from Green Mountain Energy, confused why I was being billed by a company I no longer use. And on top of that they are charging me $279.79 for a whole month of energy that I didn't even use under their name . 

I called again to try to explain all this to a manager and see what was happening, and the girl wouldn't even let me speak to a manager. I couldn't even get an honest explanation for the bill other than them saying "it doesn't show you paid your balance for the month" . 

No shit ! Because I don't have a balance with your company anymore ! Remember when I cancelled my contract with you guys because of your horrible service !? That means I'm no longer a customer of your service, therefore you can not legally charge me ! 

Then every day since that conversation, which ended with me telling the girl who wouldn't let me speak to a manager that I am suing her company, I've now been receiving warning letters Saying they are reporting me to a collections agency and it will affect my credit score . How can they even do this to me !?? I don't have extra money to just hand out to these greedy deceiving imbeciles. I'm livid and feel so taken advantage of ! 

Please help me pursue legal action ! I want to make this company suffer for their evil atrocities ! 

Thank you to anyone willing to help me 

(((phone number redacted)))


This report was posted on Ripoff Report on 09/09/2013 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-mountain-Energy-/Plano-TX-75075/Green-mountain-Energy-Fraud-deception-charging-me-for-a-month-of-service-when-Im-no-1082952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Re: Your Complaint

AUTHOR: Green Mountain Energy - ()

Jordan,

We're really sorry to hear about this experience. Please contact us at 512-691-6336 or tracey.adams@greenmountain.com to get this issue resolved. We want to address this.

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