- Report: #710342
Report - Rebuttal - Arbitrate
Complaint Review: GreenDot Prepaid Card/Synovus bank
GreenDot Prepaid Card/Synovus bankP.O. BOX 1187 MONROVIA, California United States of America
GreenDot Prepaid Card/Synovus bank MY ACCESS TO THE MONEY ON THE CARD HAS BEEN BLOCKED SINCE MARCH 2ND, 2011, THEY REQUESTED CERTAIN DOCUMENTS & I HAVE PROVIDED THEM, AS WELL AS ASKED IF ANYTHING ELSE I CAN DO OR SEND, THEY REPLY "NO". MONROVIA, California
*Consumer Comment: What a crock or crap!
*Consumer Comment: Synovus Bank will not release my money nor return it back to the IRS
*UPDATE Employee: Green Dot Response
*Consumer Comment: They may be the least of your concerns.
All these documents were faxed in by these clients within the next few days. The GreenDot representative stated that this will take only one business day. When I called again to inquire, a Supervisor named Jun, stated that I was informed wrong & it would take up to seven business days for it to go to the investigations department. I told them I understood, & waited. I asked if they wanted my PTIN #, which is my tax preparers number, they informed no. All I have been given is the information of "I'm sorry & thankyou for your patience". I called back today around noon & was informed that someone from the investigations department would be calling me on this day, March 25th, 2011. After a few hours @ 5:00pm, I called, and was informed again that someone would be called and was told that their time was 3 hours earlier and they still had time to call.
At 9:30pm, I called again and spoke with an agent name Anne #2492, who asked me, rudely, "do I know what time it was?" I informed her that I have called several times today & if I spoke with another supervisor, that they were only going to tell me the same thing the other 4 have already told me today. This matter has gone on for almost a month, they have all the documents that they requested, and I still can not use the card that has not only one of my clients funds, but my funds as well. I threatened to call an attorney, and all they say is that I would have to wait. I have asked for that departments phone number, as well as an email address, & they refuse to give it to. I need assistance, I believe I am being ripped off.
This report was posted on Ripoff Report on 03/25/2011 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/GreenDot-Prepaid-CardSynovus-bank/MONROVIA-California-91017/GreenDot-Prepaid-CardSynovus-bank-MY-ACCESS-TO-THE-MONEY-ON-THE-CARD-HAS-BEEN-BLOCKED-SI-710342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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