- Report: #710342
Report - Rebuttal - Arbitrate
Complaint Review: GreenDot Prepaid Card/Synovus bank
GreenDot Prepaid Card/Synovus bankP.O. BOX 1187 MONROVIA, California United States of America
GreenDot Prepaid Card/Synovus bank MY ACCESS TO THE MONEY ON THE CARD HAS BEEN BLOCKED SINCE MARCH 2ND, 2011, THEY REQUESTED CERTAIN DOCUMENTS & I HAVE PROVIDED THEM, AS WELL AS ASKED IF ANYTHING ELSE I CAN DO OR SEND, THEY REPLY "NO". MONROVIA, California
*Consumer Comment: What a crock or crap!
*Consumer Comment: Synovus Bank will not release my money nor return it back to the IRS
*UPDATE Employee: Green Dot Response
*Consumer Comment: They may be the least of your concerns.
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All these documents were faxed in by these clients within the next few days. The GreenDot representative stated that this will take only one business day. When I called again to inquire, a Supervisor named Jun, stated that I was informed wrong & it would take up to seven business days for it to go to the investigations department. I told them I understood, & waited. I asked if they wanted my PTIN #, which is my tax preparers number, they informed no. All I have been given is the information of "I'm sorry & thankyou for your patience". I called back today around noon & was informed that someone from the investigations department would be calling me on this day, March 25th, 2011. After a few hours @ 5:00pm, I called, and was informed again that someone would be called and was told that their time was 3 hours earlier and they still had time to call.
At 9:30pm, I called again and spoke with an agent name Anne #2492, who asked me, rudely, "do I know what time it was?" I informed her that I have called several times today & if I spoke with another supervisor, that they were only going to tell me the same thing the other 4 have already told me today. This matter has gone on for almost a month, they have all the documents that they requested, and I still can not use the card that has not only one of my clients funds, but my funds as well. I threatened to call an attorney, and all they say is that I would have to wait. I have asked for that departments phone number, as well as an email address, & they refuse to give it to. I need assistance, I believe I am being ripped off.
This report was posted on Ripoff Report on 03/25/2011 07:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/GreenDot-Prepaid-CardSynovus-bank/MONROVIA-California-91017/GreenDot-Prepaid-CardSynovus-bank-MY-ACCESS-TO-THE-MONEY-ON-THE-CARD-HAS-BEEN-BLOCKED-SI-710342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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