I have been ripped off by this company. I tried to set up an account months ago... and during the initial process you pay the fee and then wait for approval. They did not approve my account, presumably because I did not want to give them any more personal information about myself. That is fine, no worries... but I WAS expecting a refund because I received no services from them. Instead I received an email stating that I was denied an account, but they still kept my money. Not only that, they billed me twice.
I made approximately one half a dozen attempts at resolving it via their online help. They kept asking me to submit tickets and to wait for a response. I never received any response. I stopped submitting tickets at the third request. Each time I contacted them afterwards they seemed to have no record of the tickets submitted or at the very least, reference to those ticket numbers resulted in no forward movement in resolving my case.
When I warned them via email and online support that I would go to the authorities they ignored me (email) and then brushed me off (online support). I have a copy of my last online conversation with GreenGeeks support where he essentially brushes me off again despite my attempt at getting some kind of reasonable response from him.
I was quite frustrated as this conversation was basically the same waste of time and energy that I had expended in my previous attempts to resolve this with GreenGeeks support. Apologies for my underlying frustration... but here is a very relevant portion of the conversation:
you: is there a reference number for my refunds
Vance K.: No, there isn't any reference#
you: so how am I to know anything is different from the last 4 times I did this?
you: throw me a friggin bone here
you: why does it take 2months for a refund?
you: i need info.
you: more the better
you: cops like info.
Vance K.: I have talked to our sales team manager and he has provided me the above information
you: what is his name/agent #
you: contact info.
you: refernce to my file
you: investigation etc
you: need all that
Vance K.: Wait a sec
you: I've only been waiting over 2 months... perhaps in light of that you can slightly understand my frustration in dealing with GreenGeeks
Vance K.: There would be no reference#.
Vance K.: Our sales manager name is Josh
you: so I should tell the RCMP that "josh" at greengeeks says that I will get a refund for two charges... from one week from now?
you: am I missing something here? is this all the information on my case you can provide?
Vance K.: Yes, that's right.
you: i'm at a loss
you: to understand what is happening here
Vance K.: One sec
Vance K.: I would suggest you to create a new ticket at email@example.com and I would request the concerned dept. to email you back with the specific details on when you will receive your refind
Vance K.: *refund
you: do you understand that that is what I was asked to do previously
you: and I did
you: there are two or three tickets for me floating about your system
you: am I to create the 3rd or 4th one?
you: will this help?
you: or hinder?
Vance K.: Yes, that would definitely help.
No refund, no word from them. An online search shows other people with similar issues regarding this company. I'm really at a loss as to how they can do this to people.