My name is Michael and i'am from Cincinnati, Oh. Recently I purchase a Greendot prepaid debit card. Everything was going fine with the card so I started having my payroll ckecks directly deposited into the card.
I had no problems until I had my tax refund deposited onto the card. They froze my entire account and wouldn't let me touch none of my money. Even my money that I work for every week, they won't let me touch.
At first they said that the only thing I had to do was fax over my information to varify who I'am. And I did that. Then they said it wasn't enough and if I send more information they would release my money. I did that and they still won't let me touch my money.
All of a sudden Greendot's customer service tells me that I have to wait 24-48 business hours. They would not let me speak to a manager or a specialist. I have over $3,000 and they won't let me touch. They won't even release my payroll check. I have 3 children and a wife and the only thing that they can say is, "I'm sorry there is nothing we can do at this time".
And each time I call, I get a different person. Then all of a sudden, a customer service representative by the name of Patricia tells me that the bussiness hours are 8 hours per day. So instead of 1 to 2 days, it's going to take maybe up to 6 days in order for me to get my money. And that does not include the weeekend.
I can't put no gas in my car. And I can't feed my kids and the only thing they can say is " I'm sorry" and " I understand". So what am I supposed to do. I need to go to work and my family needs to eat and I can't provide for them because the Greendot Corporation wants to hold on to my money so that they can collect interest on my money. This is not right and pray to God that someone does something about it.