My name is Ashley and I recently became a greendot cardholder. I have used my Mom's card several times, and I thought that this card would be great option for me as well. I bought and activated my greendot card on May 7th. I also paid $29.95 for the upgrade to the Premier Account.
On May 9th I sent a direct deposit in the amount of $2000 to the card from paypal so that I would have enough money on the card to pay bills and so forth. I had sent money to my Mother's greendot card from paypal before with no problem, so I wasn't anticipating any problems with this transaction.
On Monday, May 14th, I logged into my Greendot account and saw that my account balance reflected that the $2000 deposit had been received. However, several links on the site were not working for me and when I tried to use my card to pay a small amount (about $15) at a local store, my card was declined.
At this point I was a little confused because I had just checked my account balance and I knew that I had over $2000 available balance. At this point I called Greendot customer service and I was informed that a temporary block had been placed on my account until the direct deposit from paypal could be "confirmed". This idea did not make sense to me, because it seems to me that the fact that the $2000 was received and sitting in my account should be confirmation enough that it was sent.
However, the representative informed me that the hold was only temporary and would be lifted by the end of the day, so I decided that it was not a big deal and I would simply wait until the next day until the company received whatever "confirmation" they were looking for. The next day, May 15th, I logged into my account only to find that nothing had changed and the block was still on my account.
At this point I called back into customer service because I really needed my money, and I asked them when the block would be removed. I was told that they were still waiting on "confirmation". I then called paypal to check to make sure nothing was wrong with the deposit, and they assured me that the deposit had been sent by them and received by my card with no problem. They also said that they had not received any inquiries from greendot corp., or Columbus bank and Trust alerting them as to any issues or inconstencies with the direct deposit. The account manager that I spoke to at Paypal informed me that he had never in 7 years of working for the company heard of a situation where a deposit was successfully sent and received with no issues, yet arbitrarily placed on hold by the receiver until a "confirmation" was also received.
I called back to customer service several times and each time I told the same thing, "waiting for confirmation" when I asked for further details as to exatly what kind of confirmation was needed I was not given an answer. I gave them paypal's telephone number since it was very easy for me to call and confirm, and I figured it would be just as easy for the people at Greendot to do the same.
At the end of the day after no updates and no sign that I would ever get my money, I asked customer service to simply return my money to the sender and to refund me the money that I had paid for the card and the premier upgrade. I was then informed that I could get neither my money returned to the sender or a refund until the "confirmation" was received. Needless to say, I was very upset at this idea because I felt that my money was being unlawfully held and I had done nothing to deserve such treatment.
The next day, May 17th also came and went and my money was still being held and I was still told that greendot was "waiting on confirmation". When I asked for a timeline as to how much longer Greendot intended to hold my money, I was told that I could not be given a timeline and that my money would be released after confirmation was was received. I then asked for a estimated time, One week? Two weeks? Twenty years? and the representative only said that he couldn't say.
Today is May 18th and my money is still being held. I decided to write this letter seeking help from someone else, because I do not feel like I should have to wait have twenty years or even twenty minutes more for my money to be released. Let me stress again that I did nothing wrong or the least bit fraudulent, and my deposit was targeted only because it was what what the representative called a "large sum". However, I don't see it as being particularly large, it's only $2000 not $2,000,0000, and well within the premier card limit of $2500.
I am writing this letter because I am at my wits end dealing with customer service. No one there has made the slightest attempt to help me, they only repeat the phrase "waiting on confirmation" like a broken record. If someone were to actually take an interset in my case, this issue could have been resolved three days ago in five minutes with a simple phone call to Paypal. However, no one will help me, and I can only conclude it is because they do not care since it is not their money that is being held.
I am in desperate need of help in getting my money! I don't want to have to call an attorney over $2000, but I feel at this point that I have few other options. All I want is to either have my account unblocked, or the funds sent back to the sender. At this point I really don't care which one is done, but one thing is certain, I want a refund, and getting a Greendot card is something that I would not recommend to anyone except for my worst enemy.
GREENDOT ONOINE IS A DISHONEST COMPANY AND WILL STEAL FROM YOU! THEY DO THIS KNOWINGLY AND FROM READING OTHER REPORTS I CAN SEE THAT I AM NOT THE ONLY PERSON THAT THEY HAVE DONE THIS TO! PLEASE BEWARE OF THESE THEIVES!