• Report: #941164

Complaint Review: Greendot Prepaid Card

  • Submitted: Fri, September 14, 2012
  • Updated: Tue, October 09, 2012

  • Reported By: richredsoxx — Smithtown New York United States of America
Greendot Prepaid Card
Internet United States of America

Greendot Prepaid Card Sonovious Bank, Columbus Bank refused credit to my account, rejected direct deposit Internet

*UPDATE Employee: Green Dot Corporation Response

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Last week I received a credit from an incorrect charge.  Greendot refused to credit the account, although they had received authorization to do so from the creditor in writing to add the funds back in.  It took 5 hours of phone calls, manager and finally finding a way to corporate to have this added back to my account in the amount of $420.73.

Today my company Microsoft attempted a direct deposit and it was rejected by Greendot.  My company has direct deposited my check for the last 16 months to Greendot without a problem.  However, this was a bonus for a total deposit of $14,062.19  Greendot rejected the deposit based on an undisclosed policy of a maximum of a $10,000 direct deposit to them.  I now have to wait until they process the rejection and notify my employer.  From there its another 5-7 business days til I will then receive a paper check from my employer.  What bank in the world refuses money?  This makes no sense to me or anyone I have spoken to and has caused a great hardship for my family.

Do not use them for any services.  They are shady, rude and have no remorse for the action they perform.

This report was posted on Ripoff Report on 09/14/2012 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Greendot-Prepaid-Card/internet/Greendot-Prepaid-Card-Sonovious-Bank-Columbus-Bank-refused-credit-to-my-account-rejected-941164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Green Dot Corporation Response

AUTHOR: Green Dot Corporation - (USA)

Card limits are set for security purposes and can be found by scrolling down on this link https://www.greendot.com/greendot/about-our-products. If you are unsatisfied with the way your issue was handled and would like us to review, please email Customer.Advocacy@greendotcorp.com. Please include your name as it appears on your card, a reliable phone number we can reach you at, the ticket number for your issue(if you were given one) and a brief description of your issue when emailing us.
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