• Report: #333928

Complaint Review: Greendot Prepaid Master Card Pnc Bank ATM

  • Submitted: Wed, May 21, 2008
  • Updated: Mon, June 23, 2008

  • Reported By:Geneva Ohio
Greendot Prepaid Master Card Pnc Bank ATM
4802 Lakeview Rd Geneva, Ohio 44041 Pittsburgh, Pennsylvania U.S.A.
  • Phone: 440-3614064
  • Web:
  • Category: Banks

Greendot Prepaid Master Card Pnc Bank ATM PNC ATM did not disperse money Pittsburgh Pennsylvania

*Consumer Suggestion: Not All ATM's are owned by the bank

*Author of original report: Waiting on green dot

*Author of original report: Waiting on green dot

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On May 15 2008 my son took his GreenDot prepaid mastercard to a ATM located at 600 Washington Street In Newell west Virginia which PCN owns. He did the transaction and everything went through then the screen went black and said the transaction was unable to process no money was dispersed. I contacted GreenDot as soon as it happen and it was very hard to talk to a live person when I did finally talk with the rep from GreenDot he was very rude and was unable to help me said to mail a letter to California and when it was received they would be able to help me. I called PNC bank who was just as rude said to contact greendot!

ON may 16th greendot had completed the transaction even after I had called several times on the 15th. Finally PNC gave me the number who handles the ATM I spoke to a very supportive person who did a three way call with greendot. Only to be told to write a letter to California Corp. Office which I had done and sent on May 15th. Both PNC and Greendot knows the money was not dispersed from the ATM record. Now its 5-21-2008 and Greendot says should be credited today. Do not see it happening just lots of phone calls and the run around from both companys.

Linda
Geneva, Ohio
U.S.A.

This report was posted on Ripoff Report on 05/21/2008 06:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Greendot-Prepaid-Master-Card-Pnc-Bank-ATM/Pittsburgh-Pennsylvania/Greendot-Prepaid-Master-Card-Pnc-Bank-ATM-PNC-ATM-did-not-disperse-money-Pittsburgh-Pennsy-333928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Not All ATM's are owned by the bank

AUTHOR: Frank - (U.S.A.)

Banks rent out other company ATM machines. The Bank does not manage or fix or repair these machines. It uses their logo so you would not be charged for taking money from say Walgreen's.

If using a Green Dot Card, you have to read the fine print and see how long it will take to fix a problem. If it not Green Dot Corp problem, you have to contact the owner of the machine(someone might have tampered with the machine)(Number is mostly on those ATM machines).

Even to check your balance there is a FEE. You will never get the FEE back. But the money that was to be given should be credited.

Most banks think "They just want more money, so they lie stating that they never received the money in the first place."

So the first thing the bank or GREEN DOT will ask. "What Machine did you use?" If you have a receipt, it will have all the information on it.

So If the machine was not working, did it give you a receipt, if so, call up or e-mail with a sweet e-mail to Green Dot first. Then go to The owners of the ATM and then the PNC bank. check your balance once in a while to see what was in the account. Just remember The fee is never paid back EVER.

This is for Stand alone ATM machines. This is not for ATM on or in the bank hallways.
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#2 Author of original report

Waiting on green dot

AUTHOR: Linda - (U.S.A.)

Our Mission
To be the leading provider of financial services to the large community of Americans underserved by traditional providers.

Green Dot Corporation invented the retail prepaid debit card product and is today the largest company providing such products and services. With nearly 50,000 stores nationwide selling its products, Green Dot Corporation maintains a commanding market share of the retailer-sold debit card category.

Additionally, Green Dot Corporation owns and operates the Green Dot Financial Network (GDFN). GDFN is the largest domestic cash-acceptance network of its kind offering prepaid card reloading and other cash collection services to America's leading banks and financial services companies.

History

1999 Green Dot Corporation (formerly Next Estate Communications, Inc.) is founded by Steve Streit.
2000 R&D begins on the first ever debit card product to be sold in a retail store. The product is called i-GEN and is targeted towards teens and internet users.
2001 The first i-GEN MasterCard card is sold on May 21st at a Rite Aid store in Loudoun County, Virginia.
2002 Green Dot rolls out its debit card products nationwide with the addition of all Rite Aid stores, CVS stores and Pantry Convenience Stores.
2003 Retail distribution grows to over 18,000 retail locations as the i-GEN Card changes its marketing to appeal to adults and not teens.
2004 Company changes its brand name nationally to Green Dot.
Establishes the Green Dot Financial Networkthe first ever cash-acceptance network for the reloading of prepaid cards by any issuer.
2005 Green Dot creates a Payment Solutions Division and a Financial Services Division with the unveiling of new Green Dot card programs for wireless carriers and financial services companies.

Green Dot announces the first ever sports affinity prepaid card program with a multi-year deal with NASCAR.
Green Dot CEO Steve Streit wins the Ernst & Young Entrepreneur of the Year award for Southern California.
Next Estate Communications officially changes its name to Green Dot Corporation.
May 2006
The number of Green Dot prepaid cards issued tops 2 million as it opens additional customer service sites internationally.

Headquarters
Greater Los Angeles Area.



What a bunch of lies!




2007 Green Dot Corporation. Patent Pending. Green Dot is a registered trademark of Green Dot Corporation
Green Dot Corporation Cards are issued by Columbus Bank and Trust Company pursuant to licenses from MasterCard International and Visa U.S.A., Inc. Green Dot Corporation is a member service provider for Columbus Bank & Trust. MasterCard and the MasterCard brandmark is a registered trademark of MasterCard International, Inc. Visa and the Visa flag are registered trademarks of Visa International. Privacy Policy




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#3 Author of original report

Waiting on green dot

AUTHOR: Linda - (U.S.A.)

Our Mission
To be the leading provider of financial services to the large community of Americans underserved by traditional providers.

Green Dot Corporation invented the retail prepaid debit card product and is today the largest company providing such products and services. With nearly 50,000 stores nationwide selling its products, Green Dot Corporation maintains a commanding market share of the retailer-sold debit card category.

Additionally, Green Dot Corporation owns and operates the Green Dot Financial Network (GDFN). GDFN is the largest domestic cash-acceptance network of its kind offering prepaid card reloading and other cash collection services to America's leading banks and financial services companies.

History

1999 Green Dot Corporation (formerly Next Estate Communications, Inc.) is founded by Steve Streit.
2000 R&D begins on the first ever debit card product to be sold in a retail store. The product is called i-GEN and is targeted towards teens and internet users.
2001 The first i-GEN MasterCard card is sold on May 21st at a Rite Aid store in Loudoun County, Virginia.
2002 Green Dot rolls out its debit card products nationwide with the addition of all Rite Aid stores, CVS stores and Pantry Convenience Stores.
2003 Retail distribution grows to over 18,000 retail locations as the i-GEN Card changes its marketing to appeal to adults and not teens.
2004 Company changes its brand name nationally to Green Dot.
Establishes the Green Dot Financial Networkthe first ever cash-acceptance network for the reloading of prepaid cards by any issuer.
2005 Green Dot creates a Payment Solutions Division and a Financial Services Division with the unveiling of new Green Dot card programs for wireless carriers and financial services companies.

Green Dot announces the first ever sports affinity prepaid card program with a multi-year deal with NASCAR.
Green Dot CEO Steve Streit wins the Ernst & Young Entrepreneur of the Year award for Southern California.
Next Estate Communications officially changes its name to Green Dot Corporation.
May 2006
The number of Green Dot prepaid cards issued tops 2 million as it opens additional customer service sites internationally.

Headquarters
Greater Los Angeles Area.



What a bunch of lies!




2007 Green Dot Corporation. Patent Pending. Green Dot is a registered trademark of Green Dot Corporation
Green Dot Corporation Cards are issued by Columbus Bank and Trust Company pursuant to licenses from MasterCard International and Visa U.S.A., Inc. Green Dot Corporation is a member service provider for Columbus Bank & Trust. MasterCard and the MasterCard brandmark is a registered trademark of MasterCard International, Inc. Visa and the Visa flag are registered trademarks of Visa International. Privacy Policy




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