• Report: #22212

Complaint Review: Greene Ford Company

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  • Submitted: Wed, June 05, 2002
  • Updated: Tue, February 11, 2003

  • Reported By:Gainesville GA
Greene Ford Company
2365 Browns Bridge Road Gainesville, Georgia U.S.A.

Greene Ford Company (Dealer) is a ripoff. $1200 repair, $3104 defective new engine, and now won't honor warranty. Gainesville Georgia

*Author of original report: Greene Ford Dealership owner, Mr. Chris Green doesn't like Rip-Off Report and will not honor warrenty

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Bought 1995 F250 Oct.15,2001. Took truck to Greene Ford for service on oil leaks two weeks later. They told me $1200 would fix all the problems with the truck. Got truck back and drove 200 miles and found only one quart of oil in truck, plus found missing and stripped out bolts underneath. Returned did more work on leaks and they said, "some trucks burn oil." Never once mentioned need for new engine.

10,000 miles later after spending $1200 to fix "everything" and several trips to Greene Ford Service I'm told I need a new engine. May 7, 2002 Greene Ford said $3100 included everything for a new engine and all parts needed with a 24/24 warranty. They did the work.

Day after I picked up truck with new engine I returned with complaint that the engine had no acceleration power. They said, "it's fine." The next day I go back because the truck is overheating. They said, "it's fine." I told them to make sure because I was driving to Daytona the next day.

Got to spend my vacation at Gary Yeomans Ford in Daytona Beach. They were very professional and thorough. They found the problem and said I needed another new engine. They said,"the "new" Greene Ford engine had overheated so badly it had warped the exhaust manifold." They said the thermostat was stuck in the open position and had to be replaced. They professionally put their findings in writing, but couldn't replace the engine there because they said the service manager at Greene Ford had told them it was not a problem related to his work. (A statement that Greene Ford Service Manager now denies.)

I was forced to drive a dangerous truck back to Gainesville, Georgia from Daytona Beach, Florida. I left truck at Greene Ford May 27, 2002 with complete service invoice copies and a letter describing the problems. I gave copies in person to the General Sales Manager, the Service Manager and the Service Advisor. I was very clear that they were to honor the warranty and replace the overheated engine and do the job correctly. I told them I expected any additional damage to the vehicle due to the overheat to be repaired by them at no cost to me. I wanted the warped manifolds replaced or machined. I left my phone number and said I would return in one week. They never called.

I returned June 4, 2002 to pick up the truck. It was not finished and still had the same defective, heat damaged "new", warrantied 24/24 engine in it.

Today, June 5, 2002, I found out that my three core radiator had been replaced with a one core radiator which they said was stopped up. Don't know what kind of shop error gets radiators mixed up? They had an old one core radiator in the bed of my truck and my three core was not in sight.

Greene Ford said the thermostat that was put in by the Daytona Ford Dealer was the wrong thermostat and that there wasn't anything wrong with my old thermostat, that it was the radiator that they had now replaced. Also, that, "the Ford Dealer in Daytona never should have told me all those things about my truck."

They had to replace my new spark plug wires because they were severely melted since they forgot to put the heat shields back on with the new engine. (Did I mention burning rubber smells?)

I've contacted North America Customer Relationship Center two consecutive days. I spoke with Debbie, yesterday, who verified my story with Gary Yeomans Ford Service in Daytona and said the Greene Ford Service Manager would call with "good news." Today I talked to Sean who couldn't find the Greene Ford Service Manager

I did track down the Service Manager today and am to hear at 10:00 AM tomorrow, June 7, 2002 what he is working out. I made it plain that the heat damaged engine is to be replaced with a new engine. That is what I had paid for. Once again and for the fourth time I made it plain that the manifolds are to to be machined or replaced because they were warped by the severe heat damage from his defective engine.

I presently have two Ford trucks and have been a loyal Ford customer for many years. Is this how Ford rewards loyalty?

JP & Nancy
Gainesville, Georgia

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This report was posted on Ripoff Report on 06/05/2002 07:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Greene-Ford-Company/Gainesville-Georgia-30501/Greene-Ford-Company-Dealer-is-a-ripoff-1200-repair-3104-defective-new-engine-and-no-22212. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Greene Ford Dealership owner, Mr. Chris Green doesn't like Rip-Off Report and will not honor warrenty

AUTHOR: J. - (U.S.A.)

Mr.Chris Greene, owner, Greene Ford asked me to remove my Rip-Off Report in a meeting with him on Friday, February 7, 2003. His demand was that I remove the report in exchange for a reciept from his dealership service department. This reciept shows that the Greene Ford Service Department installed in my truck, without my knowledge an outside NAPA auto part, not a Ford part as I was told, but an after market part. I am now told by another dealership their use of an after market part now voids my Ford Motor Company warranty which has most of the 24,000 mile warranty left and 16 of the 24 months remaining.



I asked Mr. Greene if he would do the warranty repairs on the truck and he said, "No, just let the other dealership do the work." Now, the other dealership says they can't do the work because Greene Ford Dealership Service Department used an after market part.



Chestatee Ford wants me to pay them for a fan clutch and towing bill for a vehicle under warranty that can not be driven and they claim they can not repair. I asked them call Mr. Chris Greene to ask him to have the truck towed to his dealership for repairs and to cover the failed after market part and towing. I am told by Chestatee Ford that he refused.



I have filed more official complaints with North American Ford Customer Service. The first one was on Friday, February 7 and I got no response. I asked Chestatee Ford to have the Regional Manager call me and I have heard nothing. I have filed today, Monday, February 10 yet another complaint with North American Ford Customer Service.



Supposedly, the Warranty Contract between me and Ford Motor Company is good at any dealership in America for the work they did on my truck at the Ford Dealership. I have all the documentation to prove the work was done by Ford and they have failed to honor and willfully refuse honor their contract.



Might I add that for most of the past 8 months I have not been able to use my truck due to the poor service quality and bad faith workmanship.



Mr. Greene I have the purchase cost of my Ford F250 vehicle, the initial $1200 of repairs with you, the over $3000 engine which had the heat shields and other parts left off and it burned up. Add to that the collateral damage caused by the first faulty engine which your company failed to appropriately repair with Ford, Motorcraft parts and the now additional consequences of collateral damage resulting from that poor service. Add to that the over $2000 for the transmission that your engine ruined when it overheated. Not to mention loss of use and lots of other reciepts for other repairs with Ford. We are probably bumping against $40,000 and more actual loss before attorney fees and court costs even get added.



Wouldn't it be prudent on your part to just fix my truck correctly and use Ford parts this time? Or, since you are supposed to be in the business of selling trucks, why not make me a settlement offer on another truck?
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