- Report: #1063081
Report - Rebuttal - Arbitrate
Complaint Review: Greenway Chrysler Dodge Jeep
Greenway Chrysler Dodge Jeep9051 East Colonial Drive Orlando, Florida USA
Greenway Chrysler Dodge Jeep AKA Greenway Automotive Group Refused to honor an offer of an IPad Mini with the purchase of a new vehicle Orlando Florida
*Consumer Comment: They LIED To You and Went Along With It and REWARDED Them!
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In late May I received a letter from Greenway Dodge stating that I was eligible for an "Early Loan or Lease Termination". The letter stated that I must make use of the offer by 31 May in order to qualify for what was being offered including, Zero Payments Until August, Every Customer Will Get An IPad Mini with every vehicle purchased, and $10 in gas to get here and back if you are not satisfied with the offer we make you.
I went to the dealership the evening of 30 May, looked around, did a road test, and agreed with the numbers they offered in the deal. I decided on a new Dodge Challenger. Before I went into sign financing paperwork, I asked my sales person about the IPad offer. He told me he would go ask his manager and came back shaking his head stating, "No - he said no way". It was getting late in the evening and the Finance person was waiting for me to finish up. Perhaps I should have asked for a reason or explanation, but I did not. I finished up in Finance and took the vehicle home with me.
For a few weeks I have had some questions and concerns regarding my trade-in and other minor inquiries that I wished to make to the Finance person I worked with. She is impossible to reach and does not seem to return phone calls, nor did anyone in the entire department after repeated attempts and voicemails left. I called several times a day for three days this week and left mulitple voicemails. To date, no one has called me back.
On June 27, I went into the dealership as I was off of work to finally get answers to simple questions that had been bothering me. I asked to speak with a manager and I was met by the Internet Sales Director, Mr. Erik Fritz who sat down and listened to my concerns and questions. He pulled out a paper and pretty much cleared up my issues, not offering reasoning or apologies about not being able to get a hold of the Finance Department ever.
Regarding the letter, I asked why I didn't receive the IPad which I qualified for, and he told me that usually there are exclusions if concessions or negotiations are given on the vehicle and it should be on the letter. It is not, he admitted he could not find it. I asked him if I was going to be given the IPad, and his final answer was "No".
I cannot understand how they operate a business like this. If I was told on the 30 May that I wasn't eligible for that part of the offer because of discounts given, I would have never thought about the matter again. The experience of switching to this dealership and the Dodge brand took a very fast downhill turn after I signed for the 30K plus vehicle. I am deeply regretful that I gave this dealership my business. Untruthful promotions, poor customer service, an unethical manager, and a dealership that clearly is lacking integrity has ensured that I will be a vocal critic of this business.
This report was posted on Ripoff Report on 06/29/2013 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Greenway-Chrysler-Dodge-Jeep/Orlando-Florida-32817/Greenway-Chrysler-Dodge-Jeep-AKA-Greenway-Automotive-Group-Refused-to-honor-an-offer-of-a-1063081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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