- Report: #1091324
Report - Rebuttal - Arbitrate
Complaint Review: Greenwood Nursery
Greenwood Nursery636 Myers Cove Road McMinnville, Tennessee USA
Greenwood Nursery Stay away - far, far away McMinnville Tennessee
*Author of original report: Refund received
*REBUTTAL Owner of company: Greenwood Nursery Customer Service Solves Problem of Damaged Plants
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This is an email that I sent and 2 business days later I still have NO response. Will never order from again:
I received my plants today and I was so excited to put them in my beds. However, much to my dismay the condition of the plants was appalling. Here is what I found:
Box in excellent condition, top 6” filled with shredded paper. This is where the care of packaging stopped. There was nothing at the bottom of the box to cushion the plants and nothing in between the plants. The plants were thrown in the bottom of the box, on their side, on top of each other. EVERY single one of the plant containers was crushed. This prevented being able to extract (what was left of) the plants from their container with the entire root ball/dirt intact. 90% of the plants were broken and bent. One of the plants had only 1 leaf and another had no leaves, only a stick. I have no idea if these plants will survive & I had no idea which was the “good side” as there was no good side. To charge 9.95 each and have them arrive in this horrible condition is, at the very least, not the way to give a good first impression. If a nursery had plants in these conditions they wouldn’t be able to sell them for more than $1-2. I have a gardening board on Pinterest as well as many friends that I garden with. We share our experiences, good and bad, and are always looking for new resources for plants and supplies.
The fact that once you charged my credit card meant that the plants were my property and I expected them to be taken care of. All other nurseries that I have ordered from took care in making sure their plants arrived in pristine condition – full, blooming, and properly packaged/protected (and I paid no more for them than from your nursery). Right now, these plants look like carefully placed weeds in my bed; they certainly don’t resemble anything that anybody would purposely plant.
Please let me know what compensation that I can expect to receive. I can send a multitude of pictures for your reference if necessary. I look forward to hearing from you.
This report was posted on Ripoff Report on 10/11/2013 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Greenwood-Nursery/McMinnville-Tennessee-37110/Greenwood-Nursery-Stay-away-far-far-away-McMinnville-Tennessee-1091324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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