ED Magedson – Founder
Greyhound Supervisor Hawkins Very other Customer Service repressive I encountered. Horrible company, disrespectful costumer service, poorly trained stuff, and disgusting bus routes. Knoxville, TN and Dallas, TX Nationwide.
Greyhound is the worst company to deal with. I scheduled a round trip from TN to IL over winter break, but the artic storm was scheduled to hit the same weekend I had pre-scheduled. I called and looked on Greyhound's website for a list of bus cancelations but never got an answer. I drove up to the station in TN to find out that my trip was canceled. I called the customer service number and it was the worst experience I have ever had with any company. After 6 hours of being on the phone, they coulld not reschedule my trip. I bought a non-refundable ticket, but because of the horrible customer service I received and Greyhound not being able to uphold their end of the deal and reschedule my trip, I demanded a refund. The supervisor (Hawkins) agreed and refunded the first half of my ticket and told me that I would need to send in my printed ticket for the other half to be refunded. Greyhound is refusing to refund my money athough their supervior promised I would be refunded. The hassle of dealing with this company is not worth it! Spend the extra and fly or make a road trip of it. Horrible company!!
This report was posted on Ripoff Report on 05/01/2014 07:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Greyhound-/nationwide/Greyhound-Supervisor-Hawkins-Very-other-Customer-Service-repressive-I-encountered-Horr-1143396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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