- Report: #1053839
Report - Rebuttal - Arbitrate
Complaint Review: Greyhound Bus Lines
Greyhound Bus LinesP.O. Box 660362 Dallas, Texas USA
Greyhound Bus Lines I lost My Bags On The Bus and Greyhound Kept Giving Me The Run-A-Round! Dallas Texas
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On the day of August 16,2012,I was coming home from Memphis,TN to Baltimore,MD where I live.I lost my two bags on the express bus in Cincinatti,OH which went to Cleveland,OH because the bus left at 8:15 AM when it was supposed to depart at *:#0 AM.I reported this as soon as I got back home on August 20,2012 by filing a claim report.I was told that the bags go to the warehouse in Dallas,TX which is the headquarters for Greyhound.I called the Baggage Claim Depts.,I called the Customer Service Depts,and I even wrote to the CEO of Greyhound.Afgter months of promising me that my bags were going to be retrieved,I kept hearing,"The bags were not recovered">I was given a confirmation #,a baggage claim #,and other types of information.Unfortunately,I didn't have a tag on the bags,but I did have documents inside the bags such as business cards,photographs,court papers,and personal information.This was in my orange/black backpack.I had another bag which was a white plastic bag with socks and underwear.After months of being jkerked around and assuming my bags were at the warehouse,I even took a trip to Dalls in February of this year and tried to go to the warehouse.The company deprived me of that oppertunity.I talked to two females at the coporate office and they gave me the customer service #.I faxed my claim form to them a month later because I was on vacation.Then twoweeks ago,after writing and calling again,I got a call from a female at customer service who told me something I never heard before.This b**ch said that my bags were not only recovered,but she said somone must have taken them because they weren't in the warehouse after being told they were.Then she had the audacity to say they weren'tin their care and it was my fault that they were lost.She refused to accept any responsibility and was kind of shitty about it.She started talking down to me saying that I was neglegent after reporting my issue,but it sounded more like she just didn't want to be bothered.So because she was so condesending,I cussed her out.This isn't the first time I have had issues with Greyhoundbecause they have been rude,unprofessional,anfeel like they can treat people any way they want to.I wanted to them another chance,but they let me down again!!I never want to deal with them ever,because when something happens,they turn it on you,because they don't give a s**t!! I wiil supply you with the baggage,confirmation,and other #s soon. Thanks!
This report was posted on Ripoff Report on 05/25/2013 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Greyhound-Bus-Lines/Dallas-Texas-7555266/Greyhound-Bus-Lines-I-lost-My-Bags-On-The-Bus-and-Greyhound-Kept-Giving-Me-The-Run-A-Rou-1053839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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