- Report: #263348
Report - Rebuttal - Arbitrate
Complaint Review: Greyhound Busline
Greyhound Buslinegreyhound.com Nationwide U.S.A.
Greyhound Busline bumped from bus, had to purchase another ticket to get home Washington DC District of Columbia Nationwide
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Our alternative would be to drive 1-1/2 hour and pick him up in MA so that he wouldn't be stranded in NYC for an additional 5 hours.
I called Greyhound's ticketing service to find out if I could switch that leg of his trip and I was told since we we had bought a 7-day advance purchase ticket, we would have to buy another full fare ticket.
To add insult to injury, in order to have that ticket waiting for him in NYC, I also had to pay a convenience fee of $15 in addition to the full fare!!! You can try to call their customer service line but expect to be on hold for a very long time, incurring long distance charges the whole time because it is NOT toll-free.
Now I can understand if the bus was missed through some fault of their own but, Greyhound are the ones who over booked! Silly me thinking that if we bought a ticket in advance, we would actually have the seat we paid for.
Claremont, New Hampshire
This report was posted on Ripoff Report on 07/26/2007 10:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Greyhound-Busline/nationwide/Greyhound-Busline-bumped-from-bus-had-to-purchase-another-ticket-to-get-home-Washington-D-263348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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