- Report: #276681
Report - Rebuttal - Arbitrate
Complaint Review: Greystone Masonry
Greystone Masonrystampitgreystone@aol.com Stafford, Virginia U.S.A.
Greystone Masonry Did not install according to the contract. Stafford Virginia
*Author of original report: UPDATE
*Author of original report: update
However . . .
On 24 August I stopped by the office to make final payment after the project was complete. After 30 minutes I was informed that my paperwork was misplaced. I left the office and went out to review the samples on display at Greystone. The purpose of this visit was that the pattern used at my property did not appear to be the same as the samples that I had selected.
Later that afternoon, I received a call from Greystone that my paperwork had been found. I came back to the office. At that time I raised my concern to the owner/general manager that the pattern that was installed was not the same as the pattern I selected. I requested that someone from the company go out and inspect the completed project. I was told that someone would go out on Monday (8/27).
When I did not hear anything, I called the office (8/28) and left a message for the office manager to return my call. She did not.
On Wednesday morning (8/29) I called and got the office manager on the phone. She stated that she did not know what had been done with regard to the inspection and would ask the owner/general manager to call me back. They never did return my call.
I took the time to fill out their customer survey detailing the issues (as stated above). They responded with a letter thanking me for my constructive criticism. They did not acknowledge the error, not did they offer to rectify the situation.
This report was posted on Ripoff Report on 10/02/2007 06:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Greystone-Masonry/Stafford-Virginia-22554/Greystone-Masonry-Did-not-install-according-to-the-contract-Stafford-Virginia-276681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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