• Report: #998847

Complaint Review: Groupon

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  • Submitted: Thu, January 17, 2013
  • Updated: Thu, January 17, 2013

  • Reported By: Buck — Eads Tennessee United States of America
Groupon
Internet United States of America

Groupon Merchant Did Not Honor Valid Coupon - Groupon only offers credit not refund despite "Promise" of Refund Internet

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GROUPON BUYERS BEWARE ! I purchased a Groupon for 3 months membership at a health club that expired January 16, 2013. I went to the merchant and they said Groupon's expiration date was incorrect even though it was printed directly on the voucher. They assured me Groupon would "refund" my $. Sure enough, Groupon has a "promise"  that "we will always honor your refund requests if a business closes permanently, an event is canceled or rescheduled, or a business refuses to accept your unredeemed Groupon voucher" - the exact situation here. Despite such a "promise," Groupon only offered to provide "Groupon Bucks" for the amount of the voucher. In other words, not a refund, as their promise states, but a "credit" to do business again with Groupon. Why on earth would I want to do business with them again? They refused to refund my $.  Buyer beware. If a Groupon merchant arbitrarily decides not to honor the coupon, you will get stuck holding the bag. Think long and hard before you do business with Groupon!

This report was posted on Ripoff Report on 01/17/2013 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Groupon/internet/Groupon-Merchant-Did-Not-Honor-Valid-Coupon-Groupon-only-offers-credit-not-refund-despi-998847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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