- Report: #1006861
Report - Rebuttal - Arbitrate
Complaint Review: Groupon
GrouponInternet United States of America
Groupon Would Not Honor There Own Refund Policy When The Merchant Would'nt Honor Groupon, Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Right on the Groupon itself it says that their policy for a Redemption and Refund is: "...If the merchant refuses to honor this voucher because the promotional value has expired or for any other reason, Groupon will refund the purchaser the amount paid. Period." But, when I called Groupon, they refused to give a refund or to even exchange the money ($200) into Groupon Bucks that I could use towards future Groupons. In fact, the three times I called the customer service number I was put on perpetual hold twice and hung up on by a manager the third time. My husband (one of the purchasers of the Groupon) was met with similar not so pleasant customer service reps when he called in as well.
Why am I claiming it to be a Ripoff? (#1) No goods or services have changed hands, but they get to keep the $200? And (#2) that is the opposite of what their own refund policy states?
This report was posted on Ripoff Report on 01/31/2013 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Groupon/internet/Groupon-Would-Not-Honor-There-Own-Refund-Policy-When-The-Merchant-Wouldnt-Honor-Groupon-1006861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.