• Report: #1053883

Complaint Review: Grownorthern LTD

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  • Submitted: Sat, May 25, 2013
  • Updated: Sat, May 25, 2013

  • Reported By: Grownorthern fraud | led grow lights — Liverpool
Grownorthern LTD
Suite 12&13,Crossgate Center,Durham City Nationwide United Kingdom

Grownorthern LTD led grow lights Durham City Nationwide

*Consumer Comment: Stock would be seized My A**

*REBUTTAL Owner of company: Slander

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I purchased some LED Grow Lights from  http://www.grownorthern.co.uk/ who maintained during our phone conversations that he was selling me genuine Hydro Grow lights.  I learned about Hydro Grow lights through a friend who had amazing results with them, and I couldn't pass up the price I was offered by grownorthern when I called. 

 I called my friend after I received the lights who came over to my house to check out my new setup.  Immediately he pointed out to me that the lights were missing the Hydro Grow logos shown on the product photos on the grownorthen site, which was a dead giveaway that I had purchased counterfeit lights.  We then opened the light up and noticed that none of the heatsinks contained quality copper cores, as are used in my friend's Hydro Grow light which he purchased directly from the manufacturer.  He also told me the fans in my units were far noisier than his, and when we tested the light on his Apogee quantum light meter it was producing 1/2 the output of his light at only 24" away!

 I immediately contacted Hydro Grow who verified I had been Scammed by grownorthern.  After learning this I contacted grownorthern who maintained Hydro Grow was lying to me and he had indeed sold me a genuine Hydro Grow light.  I have since contacted the UK Trading Institute as Hydro Grow advised me to do, and filed a chargeback with my credit card provider.  I can't believe sellers like grownorthern  are getting away with flat-out robbery here in the UK.  They lie to consumers like me and lure me in with a lower price, only to scam me with a counterfeit and worthless product.  I'm pissed I didn't just spend the extra money and buy direct from Hydro Grow.


This report was posted on Ripoff Report on 05/25/2013 04:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grownorthern-LTD/nationwide/Grownorthern-LTD-led-grow-lights-Durham-City-Nationwide-1053883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Stock would be seized My A**

AUTHOR: Hydro Grow LED - ()

I am one of the owners of Hydro Grow, and I remember this customer contacting me last year.  He was very concerned because he wanted our product, and instead was sold a counterfeit for a cheaper price under false pretenses.  I told them to file a chargeback and file a report with the UK authorities, so they could get the right product from us. 

I myself have filed many complaints to the UK authorities about NUMEROUS UK companies selling counterfeit versions of our lights.  They don't care one bit.  They haven't done a d**n thing.  They tell me it's not their problem and give me the run around.  They don't care about the image it spreads towards the UK in general, or how the UK is becoming the new China in terms of business ethics.  As long as my patent is in the US, they say it's my problem despite international trade and patent agreements.

Saying this customer is lying because your business isn't shut down is complete BS.  The UK is full of counterfeit resellers of Hydro Grow designs.  Grow Northern it seems used to be one of them.  Whether or not your product line now is different from ours, does not mean you never sold our counterfeit lights.  Your rebuttal is complete garbage. 

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#2 REBUTTAL Owner of company

Slander

AUTHOR: Grownorthern LTD - ()

This report is complete slander, Grownorthern do not claim that their products are produced by Hydrogrow on there website, phone line or live chat. The products sold on www.grownorthern.co.uk are a completely diffrent design to Hydrogrow products which is clear in the product description, specification and product photos. Grownorthern has nothing to gain by claiming there products are produced by hydrogrow, their brand is already sold in many UK Hydroponic stores and well known for its online testing and reviews.

Grownorthern is a UK limited company and subject to UK trading standards. If Grownorthern had actually sold a counterfit product and a report was filed then the authorities would be contacted and their stock would be seized and the company dissolved. However this has not happened and will not ever happen as Grownorthern sell their own product line. This report is nothing more than an unethical marketing campaing which has already targeted other UK companies in the industry.

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