In an effort to increase my business, I searched the internet for a "reputable" marketing company that caters to the mortgage banking community. I located one that didn't seem to have any negative press. I spoke to their representative Richard Adams and he promised me a lot. I was apprehensive at first and took two weeks to make my decision but I wanted to ensure that this was the "right" company.
The good news is that I was able to negotiate their upfront fees to $325. However, they still took me for $325... The process started out well and I was able to work and approve their marketing piece in about a week. I followed up with the Company to see when I can start expecting calls based on my new marketing piece. They told me that I failed to complete all the steps but at least pointed me in the direction to help me get on the right track. I completed that tasked as asked and it happened- their phones went silent. I called and emailed for updates and got nothing back. I finally sent a direct and poignant email that ruffled some feathers.
After the exchange, I was forwarded a cancelation form to get my money back. I felt that at least they acknowledged their shortcomings with me. However, with repeated attempts to get an update via calls and emails I finally received an email from Richard Adams that my check was approved and processed by their accounting department. This would be a relief but that approval happened 4 weeks ago and I am still waiting for the check. I am pursuing this issue not for the money but for the principal that the Company is short of being fraudulent and I can only assume that Richard Adams is the principal of the firm and this is just a good way to hide his identity. This is my assumption becuase no employee of any company would ever act in a way that would be detrimental in this way for a long period of time. The Company has no formal way to leave a message and/or file a complaint against them. So beware of the individual that uses the term "Literally" on almost every sentence regardless of his name.