- Report: #1143038
Report - Rebuttal - Arbitrate
Complaint Review: Growthink, Inc.
Growthink, Inc.Internet USA
Growthink, Inc. Deceptive Trade Practices Seattle Washington
*UPDATE Employee ..inside information: Customer Service Manager Response
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In December I purchased at www.growthink.com a template for a business plan. It cost $97. I was traveling and did not see the additional charges to my CC. After two months I noticed the charges and tried to have them removed. I called “Kenneth” at Growthink today and he informed me that I had agreed to the charges, which I had not. He stated that they had emailed me a receipt after the initial purchase which stated that I had a free offer to check their Growthink Ultimate or something and then below, written in small it said that if I did not cancel this they would charge me $97 a month. This was a very misleading email because you are buying a product and you never intended to buy a monthly subscription of $97 per month. When I asked to be refunded the monthly $97 they said their billing department would get with me but that they did not owe me a refund. I believe that this is deceptive trade practices.
This report was posted on Ripoff Report on 04/30/2014 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Growthink-Inc/internet/Growthink-Inc-Deceptive-Trade-Practices-Seattle-Washington-1143038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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