• Report: #774872

Complaint Review: Grupo Mayan

  • Submitted: Fri, September 09, 2011
  • Updated: Tue, September 13, 2011

  • Reported By: Sumerfun — British Columbia Canada
Grupo Mayan
Internet Mexico

Grupo Mayan Vida Ripped off In Nuevo Vallarta, Mexico Internet

*Consumer Comment: Mayan Palace Timeshare Scam

*Consumer Suggestion: Mayan Palace Timeshare Scam

*Author of original report: grupo mayan vida scam

*UPDATE Employee: Allow us to assist you!

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The salespeople at Grupo Mayan will say anything to get your business including lying.  Dont go on this presentation.  First they take you for a nice breakfast and earn your trust.  We were there for about 5 hours not 90 minutes.  They guaranteed us that if we bought with them they would sell are old timeshare and rent out the weeks we dont use.  We had to pay an outside compnay to sell our timeshare.  Of course they never sold it and never will.  We have tried to contact our customer service rep (ernesto rhodes) and we have sent emails to the customer service email given to us but no answer.  Please dont trust this company.

This report was posted on Ripoff Report on 09/09/2011 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Grupo-Mayan/internet/Grupo-Mayan-Vida-Ripped-off-In-Nuevo-Vallarta-Mexico-Internet-774872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Mayan Palace Timeshare Scam

AUTHOR: RoseW - ()

Most of the Mayan Palace Timeshare Scam being committed by the Sales representative is that they don’t let their buyers know they have a 5 days cooling period if they wish to cancel; instead, they repeatedly tell they buyers once the contract is being sign there is no cancellation period. Mayan Palace sales representative also offers a trade-In, letting the buyer believe that Mayan Palace is going to take their other timeshare and sell them for them and deducting the cost of their new timeshare with Mayan Palace, but at the end you end up owning two timeshares and payments due for Mayan Palace turning it into in a double Mayan Palace timeshare Scam

 

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#2 Consumer Suggestion

Mayan Palace Timeshare Scam

AUTHOR: janie78j - ()

Mayan Palace sales tactics are FRIGHTENING. Seriously, they keep you there for hours and hours, trying to convince you to buy a worthless piece of paper for thousands of dollars. So, if you don't like being pressured, stay away from this resorts. I recommend you to read this article from Mexican Timeshare Solutions about the Mayan Palace timeshare scams:

Mayan Palace Timeshare Scam

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#3 Author of original report

grupo mayan vida scam

AUTHOR: Sumerfun - (Canada)

I have spoken to a man named Andrew and he was not willing to help.  I will continue to make people aware of this until this issue is settled
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#4 UPDATE Employee

Allow us to assist you!

AUTHOR: Grupo Mayan - (Mexico)

Dear Anonymous Blogger,

Your comment has been brought to our attention. By having direct contact with us, we will be able to clarify your specific concerns.

It is significant to note that as stated in our membership agreement, the company makes no representations regarding the market for vacation ownership rentals or resale, nor recommends buying this product for rentals or investment. Those transactions are completely independent from us, and this is always specified in our contracts.

So forth, allow us to continue this dialogue by emailing us at grupomayanblog@grupovidanta.com or calling us at 1-800-292-9446. We would very much like to know who you are to provide you personalized assistance.

Our goal is to provide you the most spectacular vacations at the best resorts in Latin America. We encourage you to give us the opportunity to help youmake the most out of the benefits acquired with your membership.

Thank you for your time.

Sincerely,
Aln Gines
Customer Support Representative.
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