- Report: #1071008
Report - Rebuttal - Arbitrate
Complaint Review: Guaranteed Rate
Guaranteed RateWilmington,NC , Select State/Province USA
Guaranteed Rate Went through the same ordeal Wilmington NC
*Consumer Comment: Gauranteed Rate Mortgage
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We went through the same thing. Guaranteed Rate approved our mortgage, then we jumped through hoop after hoop; sending and re-sending paperwork, calls and emails not returned, promises broken, and then they started missing the deadlines on closing. Missed the first one, and then when the second deadline was closing in, we learned that the agent had never completed the paperwork in the first place.
We looked online and contacted a VP in Guaranteed Rate corporate headquarters. I don't recall the gentleman's name, but he immediately returned our call and assured us that he would personally make sure this mortgage was finished as promised. And he did. Thanks to him and a patient seller, we were able to close on our home. The agent who did such a poor job no longer works at GR. I think he is still in the mortgage business in the Wilmington area and is probably still screwing people over. Good luck.
This report was posted on Ripoff Report on 07/29/2013 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Guaranteed-Rate/Select-StateProvince/Guaranteed-Rate-Went-through-the-same-ordeal-Wilmington-NC-1071008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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