• Report: #136452

Complaint Review: Guardsman

  • Submitted: Sat, March 26, 2005
  • Updated: Tue, April 11, 2006

  • Reported By:tewksbury Massachusetts
www.guardsman.com Grand Rapids, Michigan U.S.A.

Guardsman ripoff furniture protection plan 200 dollar waste Grand Rapids Michigan

*UPDATE Employee: Guardsman Protection Plan Education 101

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bought furniture from bobs furniture in mass
was told guardsman was great by salesman
2 years into a five year protection plan
had a discoloration on one of the sofas
filled out claim form at guardsman they said not covered
they didnt even come out to look at funiture
i insisted they at least look at funiture they refused
funiture store sent one of there techs to my home
he only came out to cover the stores a*s
he took one look a discoloration of sofa and said
he couldnt fix it all he wanted was for me to sign paper saying
he was there i told him to get lost what a pack of snakes

tewksbury, Massachusetts

This report was posted on Ripoff Report on 03/26/2005 06:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Guardsman/Grand-Rapids-Michigan-49518-0010/Guardsman-ripoff-furniture-protection-plan-200-dollar-waste-Grand-Rapids-Michigan-136452. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Guardsman Protection Plan Education 101

AUTHOR: Angela - (U.S.A.)

Sorry to hear you were not able to have your request serviced with Guardsman. I process hundreds of requests from people like you who simply want to use what they purchased.

Although your request was not accepted for whatever reason, please know that the Guardsman service agreement is specific in its coverages, exclusions and time reporting requirements. If you did not receive your service agreement at the time of purchase, that isn't your fault. Unfortunately, many retailers neglect to give this important information to the customer, so when the customer is denied for reasons they weren't even aware of, Guardsman gets the blame.

So your request was not accepted. Ok. Locate your service agreement (trifold brochure with Guardsman logo on top, with a protection plan black letters & red numbers 2/3 down on the cover. Didn't get one? Call/visit your store and request what is rightfully yours (providing your sales receipt shows the protection plan purchase). READ IT. Keep it in a safe place. You bought it, so use it when circumstances necessitate. Ignorance is not bliss. Become educated about what you bought and make the most of your hard earned dollars. One denial does not make your protection plan invalid. Your situation is simply a matter of you not being aware of your protection plan's coverages.

As always, Guardsman strives to provide outstanding service to all of its customers. We look forward to assisting your again in the future.
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