- Report: #1041026
Report - Rebuttal - Arbitrate
Complaint Review: Guardsman
GuardsmanP.O. Box 88010 Grand Rapids, Michigan United States of America
Guardsman Guardsman Elite Sorry, no warranty coverage for you! Grand Rapids , Michigan
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I received an email this morning from an un-monitored address that stated the company would not honor our warranty claim because we did not submit it in a timely manner according to the terms and conditions in our service agreement. Really? I immediately called their 800 number to plead my case. Thinking how in the world do you speed up the US mail system. I mailed the form the same day I filed the online service request right? Turns out you have 30 days from initial report of damage to file your written claim. That tiny but very important detail is buried on page three of the service agreement in size 8 font. Since my wife called them in mid February and I didn't submit the written claim until the end of March, we were out of time.
I asked the gentlemen how many warranty service agreements he has read completely and thoroughly. His response was, "This conversation is not about me" because he knew the answer to my question would have been "Nobody reads those agreements". I believe it would have been appropriate for the first customer service rep to tell my wife when she first called, "oh, by the way, you have 30 days to submit your claim or we will not honor it"
Fool me once, shame on me. I'll never buy a Guardsman product again. They obviously do not have customer service in mind.
This report was posted on Ripoff Report on 04/05/2013 02:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Guardsman/Grand-Rapids-Michigan-49518/Guardsman-Guardsman-Elite-Sorry-no-warranty-coverage-for-you-Grand-Rapids-Michigan-1041026. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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