• Report: #179427

Complaint Review: Guardsman

  • Submitted: Sun, March 05, 2006
  • Updated: Tue, April 11, 2006

  • Reported By:San Antonio Texas
Guardsman
guardsman.com Grand Rapids, Michigan U.S.A.

Guardsman ripoff fraudulent contract Ins for damaged furnitures Grand Rapids, Michigan

*UPDATE Employee: Guardsman Protection Plan Education 101

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Guardsman Service Center out of Grand Rapids, Michigan, is so dishonest and it is unworthy to be located in such a beautiful city such as Grand Rapids; It gives her a Shiny Black Eye; People don't ever buy insurance for your precious furniture with Guardsman(Valspar) as you will not only lose your money you will lose time and postage(s) trying to comply w/ their stringent request(s) I sent them Two SRF-EN-P Request forms for guardsman service and both times they sent me short and to the point reply's indicating that they would not service my furniture because (1) it was not reported w/in five days and (2) it was due to normal wear and tear. , So here I am stuck w/ a Gold In Home Furniture protection plan worth $233.00 , but not worth one red penny; In a Nutshell; I was SCREWED, & RIPPED - OFF.____ ____BEWARE OF GUARDSMAN________

Esther
San Antonio, Texas
U.S.A.

This report was posted on Ripoff Report on 03/05/2006 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Guardsman/Grand-Rapids-Michigan-49518/Guardsman-ripoff-fraudulent-contract-Ins-for-damaged-furnitures-Grand-Rapids-Michigan-179427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Guardsman Protection Plan Education 101

AUTHOR: Angela - (U.S.A.)

Sorry to hear you were not able to have your request serviced with Guardsman. I process hundreds of requests from people like you who simply want to use what they purchased.

Although your request was not accepted for whatever reason, please know that the Guardsman service agreement is specific in its coverages, exclusions and time reporting requirements. If you did not receive your service agreement at the time of purchase, then a denial for reporting the stain/damage outside of 5 business days isn't your fault. Unfortunately, many retailers neglect to give this important information to the customer, so when the customer is denied for reasons they weren't even aware of, Guardsman gets the blame.

So your request was not accepted. Ok. If you have a copy of your service agreement (trifold brochure with Guardsman logo on top, with a protection plan black letters & red numbers 2/3 down on the cover. Didn't get one? Call/visit your store and request what is rightfully yours (providing your sales receipt shows the protection plan purchase). READ IT. Keep it in a safe place. You bought it, so use it when circumstances necessitate. Ignorance is not bliss. Become educated about what you bought and make the most of your hard earned dollars.

As always, Guardsman strives to provide outstanding service to all of its customers. We look forward to assisting your again in the future.
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