• Report: #785391

Complaint Review: GuestHouse Inn & Suites

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, October 06, 2011
  • Updated: Thu, October 06, 2011

  • Reported By: Janet Reed — Olympia Washington United States of America
GuestHouse Inn & Suites
1600 7th Avenue SW Tumwater, Washington United States of America

GuestHouse Inn & Suites Guest House Tumwater My husband rented a room 9-10-2011. He was charged almost $400.00 for the room. They accused him of smoking in the room, which he DID NOT! He smoked outside the room placed his smoked butts in his Tumwater, Washington

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

my husband rented a room 9-10-2011.  He smoked in the parking lot and outside of the room that night.  He then, not to drop his butts on the ground, placed them in his beer cans and placed them in the garbage inside the room.  There was no nearby receptical for his use that he could locate.  He went to the office when he found his charge card had been charged almost $400.00 for one night.  He spoke with "AMy" the on call manager.  She called him a liar, then produced his bill which is so messed up and confusing. She said HE did smoke in the room as the maids saw the butts in the cans.  He explained what happened and she proceeded to call him a liar again.  WE Do NOT lie.  We travel often and have NEVER experienced such blatant RIP OFF!  The rules do NOT state he cannot smoke outside the room and place his butts inside the room!  I wrote Corporate for the Guest House Inn & Suites and spoke with Tammy Small. [continued below]....
.....  She was appauled and told me they are a franchise and they can do nothing about this.  But she did email the owner to contact us regarding this.  This was 12 days ago.  I then proceeded to write the email addressed to the general manager Chami Roe at this location 7 days ago.  NO RESPONSE!  We are upset and frustrated and want a total refund at this point!  This is so unacceptable!  Please help us I cannot get anyone to listen regarding this terrible customer service and blatant stealing from our charge card!          Janet and Gerald Reed-janet.reed52@yahoo.com


This report was posted on Ripoff Report on 10/06/2011 06:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/GuestHouse-Inn-Suites/Tumwater-Washington-98512/GuestHouse-Inn-Suites-Guest-House-Tumwater-My-husband-rented-a-room-9-10-2011-He-was-c-785391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on GuestHouse Inn & Suites

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory
biggest