- Report: #746643
Report - Rebuttal - Arbitrate
Complaint Review: Guild Mortgage, Laura Wells
Guild Mortgage, Laura Wells12209 E. Mission Avenue Spokane Valley, Washington United States of America
Guild Mortgage, Laura Wells Promised approval of home loan, then denied at last minute Spokane Valley, Washington
*Consumer Suggestion: First Time Home Buyer
*General Comment: Really!
*Consumer Comment: Laura Wells- "upfront and honest"
*Consumer Comment: Another vote of confidence for Laura
*Consumer Comment: Another vote of confidence for Laura
*Consumer Comment: Laura Wells is experienced and truly knowledgeable!
*Consumer Comment: Laura Wells Guild Mortage is The BEST!!!
*General Comment: This Report Smells Funny to me
*Consumer Comment: Are You Kidding Me?
*Consumer Suggestion: Reply to "Give me a break"
*General Comment: 1st Amendment?
*General Comment: Give me a break
*Consumer Comment: This place
*Consumer Comment: yeah...
*Author of original report: Now they are threatening to sue me for "Slander"
I even went as far as to ask her for a guarantee that our loan would be approved to which she stated: "If you mean can you rest easy at night because your loan will be approvedyes."
About a week later she tells us the underwriter pulled a new credit report and didnt like one of the co-applicants collection from her recently terminated apartment lease but they were giving us a "Two week" window to proceed as is. At this point we met with Laura to sign a bunch of disclosure paperwork, at NO point during this meeting was it ever stated or implied that there might be a problem. We were instructed to close credit cards and give notice at our current rental as we were assured out loan would be closing by the middle of the month (the 15th). We closed the suggested credit cards and gave notice to our land-lord.
The very following monday, I get an e-mail from Laura stating the underwriter just arbitrarily decided to use the new credit report and would now require us to come up with an additional $1700 on closing to pay for this "new debt" that our co-applicant is fighting against paying in court.
Laura's decision making skills are less than horrible and her customer service is non-existant. She gives horrible advice and has screwed a family of 6 financially so much that it will probably take us 5 years to get back to where we were 6 months ago.
Now the seller of the home we were trying to purchase is attempting to keep the ernest money we deposited to the title company.
DO NOT work with Laura Wells @ Guild Mortgage if you want to keep your financial stability.
This report was posted on Ripoff Report on 06/28/2011 05:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Guild-Mortgage-Laura-Wells/Spokane-Valley-Washington-99206/Guild-Mortgage-Laura-Wells-Promised-approval-of-home-loan-then-denied-at-last-minute-Sp-746643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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