• Report: #1096077

Complaint Review: Guitar Control

  • Submitted: Thu, October 31, 2013
  • Updated: Fri, November 01, 2013

  • Reported By: John — Fallston Maryland
Guitar Control
Wayne, Pennsylvania USA

Guitar Control, Claude Johnson After ordering a 3DVD set of BASS MADE SIMPLE confirmation was mailed confirming a 15 DVD set That was much more expensive After many attempts at calling and emailing with no response I reported the fraud to my credit card company as a disputed charge. Wayne Pennsylvania

*REBUTTAL Owner of company: Refund for returned DVDs

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      I ordered by way of this company's website a 3 DVD bass guitar beginners set for $49.99 in an attempt to begin learning how to play bass guitar.  After filling out and submitting the order form the confirmation came back stating that I was to receive a 15 DVD set costing $206.85.

      I immediately contacted them at their published website (twice) and tried to contact them on their published customer service number twice also and got the dreaded "We are helping others, leave a message."  I have since left another message.  No Responseto any of my attempts.

     The DVDs have arrived and I have called and emailed them once again, this time asking for an RMA # to return the set and am waiting for a response.   I'm not holding my breath.

      At this point I plan to file a dispute with my credit card company if over the next 3 business days I do not har from them.  I doubt I will.  This appears to be a scam.

 

 

 

 

 

 


This report was posted on Ripoff Report on 10/31/2013 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Guitar-Control/Wayne-Pennsylvania/Guitar-Control-Claude-Johnson-After-ordering-a-3DVD-set-of-BASS-MADE-SIMPLE-confirmation-1096077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Refund for returned DVDs

AUTHOR: Guitar Control - (USA)

We offered an unconditional 365 day money back guarantee on all of our products and always honored this refund promptly and professionally. In this particular case the customer initiated a chargeback without talking to us first. This process of chargeback as unnecessary delay but eventually was refunded the money minus the chargeback fee.

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