- Report: #1132263
Report - Rebuttal - Arbitrate
Complaint Review: GuitarControl.com
GuitarControl.com, Pennsylvania USA
GuitarControl.com Claude Johnson They offer a 12 month money back guarantee but when I returned DVDs in a couple of weeks, they refused to return my money. The DVDs are for bass guitar lessons. Pennsylvania
*UPDATE Employee: Shipping fees are non refundable
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Guitar Control Guarantee Rip-Off
On January 27th and 28th, 2014 I ordered two products for those who play the bass guitar. The first was for beginners and included 3 DVDs. The second was called Bass Zone and included 12 DVDs.
It took Guitar Control a very long time to deliver all the DVDs. When I finally received all DVDs I began to take the lessons on the DVDs. I immediately noticed that I was unable to hear the instructor play the bass guitar and I could not see which fingers he applied to which strings because he was holding his hand in such a way as to cover the movement of his hands.
I contacted Guitar Control to get their mailing address so I could return the DVDs and get a refund. The cost of the 3 beginner DVDs was $49. The cost of the 12 Bass Zone DVDs was $136.85. So I sent all the DVDs back to Guitar Control but they gave me credit for only the 3 DVDs at $49. They did not give me credit for the $136.85 for the 12 DVDs.
When I tried to contact them, they stated that they would have to wait until the warehouse confirmed receipt of the DVDs before issuing a refund. Apparently, the warehouse never confirmed receipt of the 12 DVDs. I noted to Guitar Control that the total weight of the DVDs with boxes was 4.3 pounds. Three DVDs would never weigh that much, but 15 DVDs would.
Guitar Control is a bunch of crooks. I am going to take whatever action I need to take to get my money back and never deal with them again. Thank you.
This report was posted on Ripoff Report on 03/20/2014 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/GuitarControlcom/Pennsylvania/GuitarControlcom-Claude-Johnson-They-offer-a-12-month-money-back-guarantee-but-when-I-re-1132263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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