• Report: #1132263

Complaint Review: GuitarControl.com

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  • Submitted: Thu, March 20, 2014
  • Updated: Fri, March 21, 2014

  • Reported By: TonyD — Somerdale New Jersey
GuitarControl.com
, Pennsylvania USA

GuitarControl.com Claude Johnson They offer a 12 month money back guarantee but when I returned DVDs in a couple of weeks, they refused to return my money. The DVDs are for bass guitar lessons. Pennsylvania

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 Guitar Control Guarantee Rip-Off

On January 27th and 28th, 2014 I ordered two products for those who play the bass guitar.  The first was for beginners and included 3 DVDs.  The second was called Bass Zone and included 12 DVDs.

It took Guitar Control a very long time to deliver all the DVDs.  When I finally received all DVDs I began to take the lessons on the DVDs.  I immediately noticed that I was unable to hear the instructor play the bass guitar and I could not see which fingers he applied to which strings because he was holding his hand in such a way as to cover the movement of his hands.

I contacted Guitar Control to get their mailing address so I could return the DVDs and get a refund.  The cost of the 3 beginner DVDs was $49.  The cost of the 12 Bass Zone DVDs was $136.85.  So I sent all the DVDs back to Guitar Control but they gave me credit for only the 3 DVDs at $49.  They did not give me credit for the $136.85 for the 12 DVDs.

When I tried to contact them, they stated that they would have to wait until the warehouse confirmed receipt of the DVDs before issuing a refund.  Apparently, the warehouse never confirmed receipt of the 12 DVDs.  I noted to Guitar Control that the total weight of the DVDs with boxes was 4.3 pounds.  Three DVDs would never weigh that much, but 15 DVDs would.

Guitar Control is a bunch of crooks.  I am going to take whatever action I need to take to get my money back and never deal with them again.  Thank you.

 


This report was posted on Ripoff Report on 03/20/2014 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/GuitarControlcom/Pennsylvania/GuitarControlcom-Claude-Johnson-They-offer-a-12-month-money-back-guarantee-but-when-I-re-1132263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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