ED Magedson – Founder
GunBroker.com, LLCKennesaw, Georgia USA
GunBroker.com, LLC - GunBroker - www.GunBroker.com Account locked, cannot access account and being charged for services not received! Kennesaw Georgia
On 9/02/2013 I updated my GunBroker LLC account email address, I confirmed the change via the link sent in an automated email to me at my new address.
Immediately after clicking the link, I was taken to a page stating that "Your account is under review". I could no longer access my account and cannot communicate with buyers that purchased items from me, in effect, I cannot complete transactions and have suffered a loss of sales.
I have tried contacting the company several times with no reply, my account was verified and they have my credit card and checking account information on file.
I should be entitled to a refund for my listing fees and immediate re-activation of my account as they are charging me for a service I cannot utilize. I have experienced a financial loss of over $700 for one listing alone, not counting the numerous other listings I have that still show up on the GunBroker.com website but since my account is locked/under review I cannot complete these transaction and or communicate with bidders/buyers.
I am seeking legal action against GunBroker, LLC if this problem is not immediately resolved. This is a very shady company that doesn't even list a telephone number and uses a P.O. Box as the company address, you cannot make contact with a live person and many other users have had this same experience.
Zero communication from a company that has collected hundreds if not thousands of dollars in listing fees over the past two-three years from me, I cannot view my account and see my statements, etc. however they continue to initiate EFT's (Electronic Fund Transfers) from my checking account for a service (again) that I cannot utilize.
Below is the BBB compliant I filed against this company;
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 27321091.
Correspondence regarding this complaint will be emailed to : ********@comcast.net
Please print a copy of this for your records.
Filed on : September 2 2013
Filed by :
*** ******* *****
Somers Point NJ 08244
Filed against :
PO Box 2511
Kennesaw GA 30156-9108
On 9/02/2013 I attempted to change my account email address. I successfully verified my new email address, however, my account was disabled/locked. On 9/02/2013 I attempted to change my account email address. I successfully verified my new email address, however, my account was disabled/locked. I have attempted to contact GunBroker LLC, the company does not provide a telephone number and has not responded to my request(s) to have my account re-activated. As a result, I have lost sales and can no longer communicate with my buyers to complete transactions. The company (GunBroker LLC) has not responded to my request for a credit to cover my listing fees, as my account was locked I cannot utilize the services they provide and continue to have my checking account charged for service I am not receiving. My username for the GunBroker LLC website is: *******_****
Your Desired Resolution:
Immediate restoration of my account and a credit for my auction listing fee(s) as I am unable to utilize the service they provide which has resulted in a financial loss.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
This report was posted on Ripoff Report on 09/02/2013 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/GunBrokercom-LLC/Kennesaw-Georgia-30156-9108/GunBrokercom-LLC-GunBroker-wwwGunBrokercom-Account-locked-cannot-access-account-1081127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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