- Report: #1113342
Report - Rebuttal - Arbitrate
Complaint Review: GunHeaven.com
GunHeaven.com113 W 625 N Centerville, Utah USA
GunHeaven.com Gun Heaven, MTK ARMS LLC, MATTHEW T KITTERMAN, Matt Kitterman GunHeaven.com Lie!! DON'T PURCHASE FROM THEM. Matt uses bait/switch tactic to steal your money, and give you CRAP product. Centerville Utah
*Author of original report: GunHeaven.com NEEDS to be HONEST
*REBUTTAL Owner of company: Lets tell the Truth
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GunHeaven.com is full of dishonesty and false advertising. NEVERUSE GUNHEAVEN.COM
I have not received the 5.56 Nato XM193 product that I purchased. What I purchased was 1000 rounds of new 5.56 Nato XM193 ammo. Never have I received that. Prior to purchasing the Ammunition online @ GunHeaven.com I called Matt Kitterman at Gun Heaven on 03/04/13 to confirm two things that I listed below:
#1 - I wanted to make sure I would receive New Ammo. (not re-loaded ammunition, not re-manufactured ammunition, not 1-Time used brass, etc). Matt Kitterman confirmed that it wasn't reloaded, not re-manufactured etc. That it was new factory ammunition that I would be purchasing.
#2 - I called to confirm the order would be for 5. [continued below]....
After confirming the above to two items, I went online as directed and paid and ordered the 1000 rounds of 5.56 Nato XM193 ammunition on the evening of 03/04/2013.
About a month later, I received a call that my ammunition had arrived and you gave me the address of your "store". I was very skeptical when I showed up on 04/03/13 to the so-called Store, which in reality was Not a store, but a messy Garage at your house. When I opened up the box of ammunition at my home, it was Not what I had purchased. It was all Re-Loaded (also known as already used, re-manufactured, already used brass) ammunition. Then more to my surprise, it was NOT 5.56 Nato XM193. All of it was low grade .223 ammunition. The quality grade of the .223 bullets was at the lowest levels of re-loaded ammunition (grade B and C).
Therefore, I have Never received the 5.56 Nato XM193 product that I Purchased, never picked up the new 5.56 Nato XM193 that I ordered, and am still waiting on the 5.56 Nato XM193 Ammunition that was originally purchased. I requested my new and unused 5.56 Nato XM193 ammo via Fedex that you haven't delivered to me. I'm anxiously awaiting it and it's been over 10 months and still haven't received the 5.56 Nato XM193.
PRODUCT: I tried using the CRAPPY bait and switch Ammo that GunHeaven gave me and it is 100% CRAP... It misfires and I was only able to shoot one out of every 3 or 4 shots. NEVER USE GUNHEAVEN.com
This report was posted on Ripoff Report on 01/06/2014 01:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/GunHeavencom/Centerville-Utah-84014/GunHeavencom-Gun-Heaven-MTK-ARMS-LLC-MATTHEW-T-KITTERMAN-Matt-Kitterman-GunHeavencom-1113342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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