I was ripped off by a vendor on Gunbroker.com, who took payment for a firearm, gave me the runaround for 3 weeks, then stated outright that the "item was out of stock". When I demanded a refund, the vendor, Dan@Xpressguns.com, kept a 20% "restocking fee". This amounted to over $200 he kept to "restock" a paid-for-in-full item he was unable to ship to me because it was "out of stock".
I faxed and emailed Gunbroker.com invoices of the credit card charges showing initial charge, and refund minus the 20%, and all emails from email@example.com, some of which were extremely derogatory and inflammatory towards the end when I was insisting on a refund in full. These emails illustrate very explicitly what was happening...since Dan Hebert was so childish and unproffesional in his email exchanges, there was no shortage of information.
The support issue was open for two months, the last update from Gunbroker.com was two weeks ago, with absolutely no feedback or progress report, despite multiple update inquiries. At this point, the only way for me to get a refund in full including the restocking fee, is if Gunbroker.com tells the offending vendor that if they don't refund the full payment then Gunbroker.com would cancel the offending vendors account.
This would most likely bring about a very quick response, as the vendor has a considerable amount of business through Gunbroker.com. However, Gunbroker.com has shown no interest in using their authority to protect the consumer, and instead has acted to cancel my account, and has deleted the negative review I left the offending vendor. This is completely unethical bordering on illegal. This means that Gunbrokers.com is knowingly providing a safe venue for criminal activity, and protecting vendors, even unethical ones, at the expense of the consumer.