- Report: #1140570
Report - Rebuttal - Arbitrate
Complaint Review: Gunbroker.com
Gunbroker.comGunBroker.com, LLC PO Box 2511 Kennesaw, Georgia USA
Gunbroker.com and URBAN ESSENTIALS LLC Seller lied about gun condition, broken, and gunbroker buyer protection did nothing. Mineral Ridge and Kennesaw Ohio andGeorgia
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Prior to purchasing a gun on Gunbroker.com I emailed the seller with questions about the condition of the gun. Seller replied that condition was "fine" in both areas of concern. I saved the email correspondence.
I purchased the gun and since it was an interstate transaction it had to go through a Federal Firearms Licensee. I received and email from my Federal Firearma licensee that when he received the gun and unpacked and checked to see if the gun was loaded a broken piece fell out. I emailed back and asked it the packaging was damaged and the FFL replied no, it was undamaged.
When I went to pick up the gun the two misrepresented condition issues were apparent. The wood stock was cracked in two palces and the bore of one barrel was pitted badly. These were the two issues I had asked specifically about. My FFL verified this and signed a copy of his email to me.
I contacted the seller, Urban Essentials, and he replied that the gun was in good shape and not broken when it left his shop. He told me to file a claim with the Postal Service. The gun was not damged by the PO, the packaging was undamaged. The part that was broken was an internal part. The bore pitting and cracks in the stock were also old damage.
I contacted Gunbroker support and was told to ship the gun back to the seller who refused the shipment. I then filed a fraud claim with Gunbroker as they claim to have buyer protection. I sumbited my email correspondence with Urban Essentials, the seller, and my email correspondence with my FFL to Gunbroker.
They said since the broken part was small and inexpensive they would do nothing. They ignore the fact that the gun would need to be completely disassembled to replace the broken part. This would entail a number of hours from a gunsmith which would be costly. They ignored the seller's misrepresentation of the condition of the stock and bore. The replacement cost of these would exceed the value of the gun.
They do not answer any further contact from me. How can anyone have confidence buying a gun on Gunbroker.com if they allow sellers to lie about gun condition and get away with it.
This report was posted on Ripoff Report on 04/21/2014 04:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gunbrokercom/Kennesaw-Georgia-30156/Gunbrokercom-and-URBAN-ESSENTIALS-LLC-Seller-lied-about-gun-condition-broken-and-gunbr-1140570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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