- Report: #563746
Report - Rebuttal - Arbitrate
Complaint Review: Guthy Renker - Proactiv Solutions
Guthy Renker - Proactiv SolutionsInternet United States of America
Guthy Renker - Proactiv Solutions Guthy-Renker, LLC Deceptive Billing Practices Internet
*Consumer Suggestion: Deceptive sales tactics
*Author of original report: BBB Link
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I clicked on the order now and it states that it is $19.95 plus $5.99 for shipping. A total of $25.94 It also says next to the picture of what is now in your cart, Proactiv 3-Step System. "When you order today you'll also get a FREE refining mask and travel-size green tea moisturizer! After 30 days, you'll recieve a new 90-day supply of our 3-step system every 3 months at the guaranteed low price of just $19.95 per month plus $7.99 s&h per subsequesnt shipment you accept, which will conviently be billed to the credit card you provide today. Every Proactiv order comes with our 60-day money back guarantee (less s&h)"
Go back and reread that again, 90 day supply-guaranteed low price of $19.95 per 3 months. Got it? Good, now read what they wrote back to me after I questioned them..
Also, BEWARE! What you order & think you are paying is not true. I received my shipment and on the invoice it states that this is only 1 of 2 installments of $19.95.
I have questioned them on this and this was their response..
"The invoice included in your shipment will reflect the total cost of the order; however, the payments are split into two charges. The first installment includes the shipping & handling along with applicable taxes. The following installment is charges 28 days from the first installment & will include the remaining balance. Once you are enrolled in the Preferred Customer with ActivMemeber Benefits where you will recieve a 60 club kit every 2 months at $39.95"
So a 60 day must cost much more than the 90 supply that was advertised on their website. They also do not mention on the website or the emailed receipt about the 2nd installment. I find these to be very deceptive billing practices. I hope others that are finding themselves in the same situation to come forward and share your story.
This report was posted on Ripoff Report on 02/02/2010 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Guthy-Renker-Proactiv-Solutions/internet/Guthy-Renker-Proactiv-Solutions-Guthy-Renker-LLC-Deceptive-Billing-Practices-Internet-563746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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