- Report: #1126815
Report - Rebuttal - Arbitrate
Complaint Review: Guthy Renker Sheer Cover
Guthy Renker Sheer Cover3600 Army Post Road , Select State/Province USA
Guthy Renker Sheer Cover They Do NOT honor their contract to cancel shipments and charges as requested! Des Moines Iowa
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I ordered the trial offer of Sheer Cover at $35.94. I was told the shipments and charges could be cancelled at any time.
When I received the package, I called to cancel all additional orders because I was not happy with the quality of the items.
According to what I have read online, that was probably too late as they bill the next one in advance. That was $32.94 BUT the total charge was now $98.82 and was charged over the next 3 months.
I am certain that they have studied this situation carefully to see what consumer behavior is. Because when I did not have another package arrive, I thought that the cancellation had gone through.
So then, they must have sent another package and this was set aside at my home--I did not see this and they charged me again, $32.94 each month. I was not expecting any package so I never missed receiving this.
So today, when finally I was presented with the package from someone in my household and told that the charges were coming through every month, I called to cancel future orders and charges.
However, they would not allow me to return the last unopened shipment for credit.
I now want a full refund as I never wanted more than $35.94 worth of their products in the first place and those were of very very poor quality and not as advertised.
They are not a good company and apparently they tell everyone who calls that they never received the cancel future orders calls. I was told that I would receive an email with a cancellation confirmation number which has not happened. I imagine that that was how they got me the first time.
This is a very dishonest company.
I will file a punitive damages small claim for $5,000 including my refund unless I hear from the company directly with a full refund of $200.64 to my credit card. This is credit card fraud.
NJPT New York
This report was posted on Ripoff Report on 02/26/2014 05:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Guthy-Renker-Sheer-Cover/Select-StateProvince/Guthy-Renker-Sheer-Cover-They-Do-NOT-honor-their-contract-to-cancel-shipments-and-charges-1126815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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