• Report: #597956

Complaint Review: Gutter Boyz

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  • Submitted: Wed, April 28, 2010
  • Updated: Sat, January 19, 2013

  • Reported By: katy — sandpoint Idaho United States of America
Gutter Boyz
P.O.Box 1572 Sandpoint, Idaho United States of America

Gutter Boyz Gutter Company Not Standing Behind Warranty Sandpoint, Idaho

*Author of original report: Pure BS

*Consumer Comment: Leigh Britton and Gutterboyz Very Good

*UPDATE EX-employee responds: Tell the whole story

*Author of original report: Repair to gutters has been made

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Gutter Boyz is actually based in Sagle, Idaho, just outside Sandpoint, which they call their address. It is a 2-person operation - the owner/installer, Leigh Britton, and his wife/office mgr., Paige Britton.


Gutter Boyz installed gutters on my new construction house on May 21, 2009.  During cleaning on April 23 & 26, the gutter cleaning man pointed out 2 problem areas: the first is the 20' section of gutter over the garage door, which does not drain toward the downspout, but allows rain water to sit stagnant for days even with no rain.  The 18" of gutter closest to the downspout is clear and dry, and the sitting water starts after that and goes the whole length of the gutter, attracting mosquitos.


The 2nd area is on the front of the house.  There is a low spot toward the middle of that gutter where all rainwater and debris collects rather than flowing toward the downspout. [continued below]....

.....  It overflows at that point, flooding the ground beneath and eroding soil.


I contacted Gutter Boyz, and was immediately met with defensiveness and a litany of reasons why it could not be their fault.  The owner later left an angry message on my voicemail actually blaming the "idiot" gutter cleaning man.  He later called and said he would come check it out, but did not come at the specified time or call.  Repeated calls to the company have gone unreturned.  This is the same behavior I encountered with this company right after installation when I had a problem.  It appears to be their modis operandi - deny responsibility, sight unseen, blame others, and fail to honor appts. and return calls. They are the most unprofessional company I have ever encountered.  Although they are bound by the 5-year warranty and the gutters are not even 1 year old yet, they think they are above the law and can ignore the problem. They will learn.


This report was posted on Ripoff Report on 04/28/2010 05:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gutter-Boyz/Sandpoint-Idaho-83864/Gutter-Boyz-Gutter-Company-Not-Standing-Behind-Warranty-Sandpoint-Idaho-597956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Pure BS

AUTHOR: ksanders - (USA)

I was LOL at this reponse to my original report/complaint 3 years after the fact!  Need I say more??!!Obviously, this has something to do with her divorcing her husband, with whom she was in this shoddy business.  Her response is pure BS.  This company failed on all counts to stand behind their work or service and her description of my responses is fantasy.  I stand behind my original complaint and had to have a second gutter company come in to make even more repairs after their work.  Have had no issues after the second company came in.  The second company was very familiar with cleaning up after this company.  I find it humorous that she finds a 3-years-late response pertinent.  I think that pretty much says it all about their company.
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#2 Consumer Comment

Leigh Britton and Gutterboyz Very Good

AUTHOR: Meyla Bianco Johnston - (United States of America)

I just have to say here that I found Leigh Britton and Gutterboyz to be polite, helpful and genuinely interested in doing high quality work. He was eager to make me happy and even offered free information about a solution to an unrelated problem at my home. It is unfortunate that the person who posted the negative remarks was so far off the mark about Leigh Britton and Gutterboyz. I would recommend this company without hesitation.
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#3 UPDATE EX-employee responds

Tell the whole story

AUTHOR: Paige Britton - (United States of America)

Gutter Boyz is not based in Sagle ID, it is in Sandpoint, just like the address says.  As the complainant stated, I, Paige Britton, was the office manager at the time of this incident.  I cannot speak for Leigh Britton, but I can respond to the areas of the complaint pertaining to me. 

To the best of my recollection I did not meet the complainant's contact  with Gutter Boyz  with defensiveness nor a litany of reasons why her gutter cleaner's assessment "could not be our fault."  The complainant was very upset, angry, rude and made derisive comments regarding the installer and the installation.  As was company policy, I collected as much factual information as possible. I made every attempt to calm the complainant and assure her that her concerns would be addressed. 

Gutter Boyz did receive many phone calls from the complainant demanding that appointments be set according to her schedule, not that of the installer's. Unless a customer is willing to make an appointment at the start of the working day, specified times are not possible. An installer has no way to determine how long individual jobs will take. This was explained, however she was not willing to set early appointments. The complainant demanded I report to her several times a day to update her regarding Leigh's response to her demands. She gave no consideration to the fact that he was working, unable to answer a phone or return a call within a short time period. This was also explained to her.   I made every effort to mediate an acceptable resolution to this situation, returned every call she made that I was aware of. 

The complainant states that I think I am above the law and can ignore problems.  She does not know me or anything about me. She does not know what I think or what I choose to ignore. Despite this, she chooses to speak for me.  She does report, however, that her issue was resolved.  At least she got that part right.

I am no longer Gutter Boyz' office manager nor Leigh Britton's wife and am in no way affiliated with either.

Paige Britton
 
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#4 Author of original report

Repair to gutters has been made

AUTHOR: ksanders - (USA)

This is an update to the complaint entered 4/28/10 regarding Gutter Boyz Gutter Company.  The Owner finally appeared at my house, acknowledged the gutter slope was not sufficient for rainwater to drain, and reinstalled it to rectify the problem.
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