- Report: #597956
Report - Rebuttal - Arbitrate
Complaint Review: Gutter Boyz
Gutter BoyzP.O.Box 1572 Sandpoint, Idaho United States of America
Gutter Boyz Gutter Company Not Standing Behind Warranty Sandpoint, Idaho
*Author of original report: Pure BS
*Consumer Comment: Leigh Britton and Gutterboyz Very Good
*UPDATE EX-employee responds: Tell the whole story
*Author of original report: Repair to gutters has been made
Gutter Boyz is actually based in Sagle, Idaho, just outside Sandpoint, which they call their address. It is a 2-person operation - the owner/installer, Leigh Britton, and his wife/office mgr., Paige Britton.
Gutter Boyz installed gutters on my new construction house on May 21, 2009. During cleaning on April 23 & 26, the gutter cleaning man pointed out 2 problem areas: the first is the 20' section of gutter over the garage door, which does not drain toward the downspout, but allows rain water to sit stagnant for days even with no rain. The 18" of gutter closest to the downspout is clear and dry, and the sitting water starts after that and goes the whole length of the gutter, attracting mosquitos.
The 2nd area is on the front of the house. There is a low spot toward the middle of that gutter where all rainwater and debris collects rather than flowing toward the downspout. It overflows at that point, flooding the ground beneath and eroding soil.
I contacted Gutter Boyz, and was immediately met with defensiveness and a litany of reasons why it could not be their fault. The owner later left an angry message on my voicemail actually blaming the "idiot" gutter cleaning man. He later called and said he would come check it out, but did not come at the specified time or call. Repeated calls to the company have gone unreturned. This is the same behavior I encountered with this company right after installation when I had a problem. It appears to be their modis operandi - deny responsibility, sight unseen, blame others, and fail to honor appts. and return calls. They are the most unprofessional company I have ever encountered. Although they are bound by the 5-year warranty and the gutters are not even 1 year old yet, they think they are above the law and can ignore the problem. They will learn.
This report was posted on Ripoff Report on 04/28/2010 05:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gutter-Boyz/Sandpoint-Idaho-83864/Gutter-Boyz-Gutter-Company-Not-Standing-Behind-Warranty-Sandpoint-Idaho-597956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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