- Report: #71649
Report - Rebuttal - Arbitrate
Complaint Review: Gwinnett Place Ford
Gwinnett Place Ford3230 Satellite BLVD Duluth, Georgia U.S.A.
Gwinnett Place Ford - Mark Christian supervisor - Mike Coruch manager ripoff, not admittimg that their service tech. are unknowledgeable, unable to complete a brake job on their own vehicles and instead of admitting fault Duluth Georgia
*Consumer Comment: Over torqueing wheels does does not cause warped rotors
*Consumer Suggestion: keep building rockets and let real con tractors fix vehicles
*Consumer Comment: Frank, you just shot yourself in the foot ..The shop has complete responsibility
*Consumer Comment: to Nate, angers me is when owners/drivers refuse to accept any responsibility
*Consumer Comment: Show us just one example
*Consumer Suggestion: read your "ASE" books
*Consumer Comment: FYI, I do not work at a dealer because of people like Mark
*Consumer Suggestion: Gwinnet Place Ford
*Consumer Suggestion: Gwinnet Place Ford
*Consumer Suggestion: You are either the worst mechanic in history or a complete liar.
*UPDATE Employee: She had gone to Sears and had the tires replaced since her last visit to our dealership.
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I instructed the advisor to do their inspection and to tell me something I already knew and to do whatever is needed, brakes, rotors, callipers whatever. He informed me that I needed front and rear and that they would machine the rotors. He informed that it would cost a little over $400.00 for pads and machined rotors only.
I allowed them to proceed with the front only at this time my vehicle had 78,836 mi. I went back to Ford on 04/17/03 and completed the rear job at this time I had 80,322 mi all together I paid $409.00. After my front brake job when I proceeded to stop I would get an vibration, I figured it was because I needed to complete the rear not so it continued even after the rear job.
Therefore I brought it to Ford's attention explaining to them the vibration as well excessive brake dust on the front wheels. They explained to me that the dust was because of doing over 50% of braking on the front, and they did not notice any vibration.
After going through the run-around with Ford for months I had to replace all 4 tires. I call my service advisor and got an tire quote, but I decided to take my business to sears due to the previous experinces at ford.
Two days before I went to sears I dropped my vehicle back at ford for another brake inspection because I felt their was still a problem,again I was told everything was in good shape and that they did a road test. I got the tire job completed at sears went right back to ford a two days later being that it was the weekend; they asked why I did not purchase my tires from them told the I received a better deal somewere else never mentioning were. This time after the inspection I was told that they found my wheels overtorqued causing my rotors to be out of round.
Now I have a serious problem with that, because my vehicle was having these problems from the first time they worked on it, they just would not acknowledge it. I went straight back to sears and their techs showed me exactly what was going on, and how ford had been lying about everything being fine. I had less then 20% of pad after being informed two days prior that I had more then 50%.
Ford will not take the responabilty for lying to me , everytime I brought my vehicle back to have them reinspect, retest it they told my nothing was wrong, they would have contiued to say that if I did not let someone else work on my vehicle. A tire mount and balance does not cause your rotors to go bad, but over machining, turning them will. Know I have to replace brakes and rotors and I haven't driven 9,000 mi go figure.
Out of all the over charging that goes on at Ford in the service dept. alone how hard would it have been to admit your worng. If you can't trust the dealer/maker of your vehicle who can you trust, an reliable source like sears.
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This report was posted on Ripoff Report on 11/11/2003 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gwinnett-Place-Ford/Duluth-Georgia-30096/Gwinnett-Place-Ford-Mark-Christian-supervisor-Mike-Coruch-manager-ripoff-not-admittim-71649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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