• Report: #71649

Complaint Review: Gwinnett Place Ford

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, November 11, 2003
  • Updated: Wed, September 29, 2004

  • Reported By:duluth Georgia
Gwinnett Place Ford
3230 Satellite BLVD Duluth, Georgia U.S.A.

Gwinnett Place Ford - Mark Christian supervisor - Mike Coruch manager ripoff, not admittimg that their service tech. are unknowledgeable, unable to complete a brake job on their own vehicles and instead of admitting fault Duluth Georgia

*Consumer Comment: Over torqueing wheels does does not cause warped rotors

*Consumer Suggestion: keep building rockets and let real con tractors fix vehicles

*Consumer Comment: Frank, you just shot yourself in the foot ..The shop has complete responsibility

*Consumer Comment: to Nate, angers me is when owners/drivers refuse to accept any responsibility

*Consumer Comment: Show us just one example

*Consumer Suggestion: read your "ASE" books

*Consumer Comment: FYI, I do not work at a dealer because of people like Mark

*Consumer Suggestion: Gwinnet Place Ford

*Consumer Suggestion: Gwinnet Place Ford

*Consumer Suggestion: You are either the worst mechanic in history or a complete liar.

*UPDATE Employee: She had gone to Sears and had the tires replaced since her last visit to our dealership.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I went to Ford on 03/14/03 to inquire about brake service. I was being helped by service advisor Jim Hanham. I informed him that front and rear brakes need to be replaced. I did not inform him that I had already been to three other places, therefore I was well aware of what was needed and base price, but being that I was new to the state a single parent (female) I felt that the dealer would be the most trustworhty place even though their prices are three times higher.

I instructed the advisor to do their inspection and to tell me something I already knew and to do whatever is needed, brakes, rotors, callipers whatever. He informed me that I needed front and rear and that they would machine the rotors. He informed that it would cost a little over $400.00 for pads and machined rotors only.

I allowed them to proceed with the front only at this time my vehicle had 78,836 mi. I went back to Ford on 04/17/03 and completed the rear job at this time I had 80,322 mi all together I paid $409.00. After my front brake job when I proceeded to stop I would get an vibration, I figured it was because I needed to complete the rear not so it continued even after the rear job.

Therefore I brought it to Ford's attention explaining to them the vibration as well excessive brake dust on the front wheels. They explained to me that the dust was because of doing over 50% of braking on the front, and they did not notice any vibration.

After going through the run-around with Ford for months I had to replace all 4 tires. I call my service advisor and got an tire quote, but I decided to take my business to sears due to the previous experinces at ford.

Two days before I went to sears I dropped my vehicle back at ford for another brake inspection because I felt their was still a problem,again I was told everything was in good shape and that they did a road test. I got the tire job completed at sears went right back to ford a two days later being that it was the weekend; they asked why I did not purchase my tires from them told the I received a better deal somewere else never mentioning were. This time after the inspection I was told that they found my wheels overtorqued causing my rotors to be out of round.

Now I have a serious problem with that, because my vehicle was having these problems from the first time they worked on it, they just would not acknowledge it. I went straight back to sears and their techs showed me exactly what was going on, and how ford had been lying about everything being fine. I had less then 20% of pad after being informed two days prior that I had more then 50%.

Ford will not take the responabilty for lying to me , everytime I brought my vehicle back to have them reinspect, retest it they told my nothing was wrong, they would have contiued to say that if I did not let someone else work on my vehicle. A tire mount and balance does not cause your rotors to go bad, but over machining, turning them will. Know I have to replace brakes and rotors and I haven't driven 9,000 mi go figure.

Out of all the over charging that goes on at Ford in the service dept. alone how hard would it have been to admit your worng. If you can't trust the dealer/maker of your vehicle who can you trust, an reliable source like sears.

CLICK here to see why we deleted either a phone number, link or e-mail address from this Report.

Dorothy
duluth, Georgia
U.S.A.

This report was posted on Ripoff Report on 11/11/2003 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Gwinnett-Place-Ford/Duluth-Georgia-30096/Gwinnett-Place-Ford-Mark-Christian-supervisor-Mike-Coruch-manager-ripoff-not-admittim-71649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Gwinnett Place Ford

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Over torqueing wheels does does not cause warped rotors

AUTHOR: Rob - (U.S.A.)

Frank is nuts and Nate is right, think about it Frank read the complaint by the customer before you start making conclusions, she had the vibration from the beginning, the dealership "claims" she did not complain for 10,000 miles. How is over torqueing the lug nuts going to warp the rotor anyhow? Explain this conclusion and as Nate said provide some proof. Nate is right in stating that the lug nuts will break before the rotor gets close to warping, I don't know what books you have been reading but I would not use the "Tire Guide" as a good source because that book is about proper tire fitment. Let us all know when you find it in Mitchel.
Respond to this report!
What's this?

#2 Consumer Suggestion

keep building rockets and let real con tractors fix vehicles

AUTHOR: Frank - (U.S.A.)

Nate,
I don't know what department of NASA you work for but sart at the begining.Brakes were fixed,no problem was noticed.10,000 miles later,right after Sears put tires on,problem started. Now reach into your vast depth of knowledge of rocket science and think real hard.........what place caused the problem?
Respond to this report!
What's this?

#3 Consumer Comment

Frank, you just shot yourself in the foot ..The shop has complete responsibility

AUTHOR: Nate - (U.S.A.)

I challenged you to provide a specific example of an automotive repair manual stating that over-torqueing lugnuts causes brake rotors to warp. Not only did you not provide any proof at all, but you also just proved that torqueing the lugnuts DID NOT cause the warping.

If it had caused the warping, why did the problem not occur until she had put 10,000 miles on the brakes? It didn't!

The owner states that her brakes were pulsating from the beginning- before she ever went to Sears.

When the dealer found out that she went to Sears for the tires instead of them, they then have a scapegoat.

You must work for this dealership because your logic is just as erroneous as theirs is.

The shop has complete responsibility because they were informed of the problem from the beginning and they chose to ignore it.

By the way, simply putting quotation marks around a word doesn't make it an official title. Who is the author of the "Tire Guide"?
Respond to this report!
What's this?

#4 Consumer Comment

to Nate, angers me is when owners/drivers refuse to accept any responsibility

AUTHOR: Frank - (U.S.A.)

Nate,

Look in any "Tire Guide" book and in the very begining you'll see instructions on "wheel torque".

The Tire Guide is the basic of all tire knowledge.Don't get me wrong.I'm not saying the warped rotors in question were warped by Sears. What I'm saying is;over torqueing wheels "can" cause rotors to warp.I do agree that heat is the major cause.

The thing that angers me is when owners/drivers refuse to accept any responsibility for their own actions.10,000 miles after a brake job is done,how much liability should the repair shop have when a vehicle starts to pulsate upon braking? I mean really,"10,000 MILES".

That's almost half way around the Earth.How may hard presses do you think the driver made to that cute little pedal to the left of the gas pedal?Back to what I said before.How much liability should the repair shop/s have at this point?
Respond to this report!
What's this?

#5 Consumer Comment

Show us just one example

AUTHOR: Nate - (U.S.A.)

To Frank in Georgia,

I challenge you to produce a single example in any respected automotive manual that specifically states your assertion. You say that 'any' repair manual states that over-torqueing lugnuts causes brake rotors to warp. Now let's see the proof. We are not talking about over-torqueing in general. Only lugnuts or lugbolts. If you cannot provide it, we will see if you are 'man' enough to admit it.
Respond to this report!
What's this?

#6 Consumer Suggestion

read your "ASE" books

AUTHOR: Frank - (U.S.A.)

There are many ways to "Warp" a brake rotor.Rapid heating and cooling would the the major cause. Over torqueing the wheels WILL cause the rotors to warp. Over torque or wrong torque sequences will warp a rotor just like it will warp a head. Open "ANY" repair manual,Mitchels or AllData and read!!!!After you're done reading, lets see if you're "man" enough to say you were wrong.
Respond to this report!
What's this?

#7 Consumer Comment

FYI, I do not work at a dealer because of people like Mark

AUTHOR: David - (U.S.A.)

First of all let me inform everyone that I too am an ASE Cert. mechanic on:
Automobiles/ Light/ Heavy Duty Trucks,certified by Cat,Cummins,Mack,and Detroit Diesel.

I am an independent con tractor, and I do not work at a dealer because of people like Mark, not telling customers the truth and making himself and others at their place of employment look like fools. All dealerships,lube joints etc. have one or two [techs] like Mark hired off the street to work for next to nothing. You get paid for what you know! How much money do make Mark? I just get tired of people getting screwed by these so called [mechanics] and then not knowing who or what to trust.
Respond to this report!
What's this?

#8 Consumer Suggestion

Gwinnet Place Ford

AUTHOR: Steve - (U.S.A.)

I have to agree Mark you are not telling the entire truth even your response is not actuate.
Respond to this report!
What's this?

#9 Consumer Suggestion

Gwinnet Place Ford

AUTHOR: Steve - (U.S.A.)

I have to agree Mark you are not telling the entire truth even your response is not actuate.
Respond to this report!
What's this?

#10 Consumer Suggestion

You are either the worst mechanic in history or a complete liar.

AUTHOR: Nate - (U.S.A.)

Mark YOU ARE A LIAR!

I have been an ASE certified mechanic for almost ten years. I have much experience in brake system repair as well as tire, wheel, suspension, and alignment issues.

There is NO correlation between overtightening lugnuts and warped rotors. Brake rotors are warped by excessive heat that can be attributed to low brake pads, excessive braking (or brakes binding), and age. The lugbolts would break completely off before they would alter the shape of any part associated with the brakes.

You are either the worst mechanic in history or a complete liar. You are the reason dealership service centers have a bad reputation.

If I were you I would consider a career more suitable to your skills (fast food for example).

The dealer should have replaced your rotors when you brought it back. A road test would have shown that they were warped.
Respond to this report!
What's this?

#11 UPDATE Employee

She had gone to Sears and had the tires replaced since her last visit to our dealership.

AUTHOR: Mark - Parts & Service Director - (U.S.A.)

Dorothy weaver came in on 3/14/03 at 78,836 miles requesting a brake inspection. She was advised she needed front and rear brakes. She elected to only have the front replaced. She returned on 4/17/03 at 80,322 miles to have the rear brakes replaced. Ms. Weaver then returned on 9/04/03 to have two Ford recalls performed, her mileage at this time was 87,159 and there was no mention of a Brake Vibration. Ms. weaver then came in on 10/16/03 at 88,882 miles with a brake dust concern, she was advised that the brake dust was a normal concern, that the wheels had to be washed periodically. It was noted at this time that she needed two front tires, but the customer declined to have them replaced. Ms. Weaver then returns on 10/21/03 with 89,145 miles on the vehicle complaining of a Brake vibration, which had not been mentioned on any of the previous visits. She had gone to Sears and had the tires replaced since her last visit to our dealership. The lug nutts were installed on so tight that we couldn't hardly get them off with an air gun, therefore causing the rotors to warp and creating the vibration. We instructed Ms. Weaver of this and she said she would go back to Sears, they said it wasn't their fault. There is a special tool used called a Torque stix that prevents this and obviously Sears didn't use one, otherwise the lugs could have been removed much easier.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory