- Report: #398127
Report - Rebuttal - Arbitrate
Complaint Review: Gym Professional - Professional Fitness
Gym Professional - Professional Fitness7413 Six Forks Road Raleigh, North Carolina U.S.A.
Gym Professional - Professional Fitness Conflicting information on how to cancel contract, company overcharged $2,400. Raleigh North Carolina
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My daughter is a student and came to Florida and cancelled her contract in December. She does not have a Gym Membership in North Carolina and can not even use the hours for the personal trainer she has been charged for. Gym Professional started billing fraudulently on: 3/10/08, 4/9/08, 4/10/08, 6/9/08, 7/9/08, 8/11/08, 9/9/08, 10/9/08 and perhaps November too. I have called them numerous times. They told me they would correct this problem on two separate occasions and refund my money.
Finally I began to dispute the charges on my credit card. Now when I call them they refuse to talk to me. They told me my daughter had to call them. She has called them 4 times and each time she is told she needs to talk to a supervisor and that all supervisors are in meetings. I just called them and told them I was my daughter so I could talk to a supervisor directly.
A supervisor is never available and I was simply told to leave my name and telephone number with a message. We have been unsuccessful in contacting a supervisor who is the only one apparently who can make corrections. Sometimes we are even given the wrong telephone number. I am cancelling my credit card and frankly I don't really care if this ruins my credit.
I can not afford to pay $300.00 every month for services no one uses just to keep my credit report clean. The copy of the contract from gym professional my daughter allegedly signed states 2 months of billing which expires on 1/31/08. The company over charged me $2,400. which they state they will not refund, because their contract automatically renews and they require a certified letter sent to their headquarters.
We finally sent a friend of my daughters to the business location to obtain the correct information about canceling the contract and were able to comply with their contract. This company gave us numerous instructions on how to cancel their contract, which we did. Months later they produced a copy of the contract with special instructions. They refuse to refund money and they did not provide services they collected funds for. This is ripe for fraud if used by unscrupulous businesses.
Gym Professional aka Professional Fitness located on 7413 Six Forks Road in Raleigh, NC is a business that will take advantage of consumers. Please be warned and do not sign a contract from this business.
Fort Lauderdale, Florida
This report was posted on Ripoff Report on 12/05/2008 04:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Gym-Professional-Professional-Fitness/Raleigh-North-Carolina-27615/Gym-Professional-Professional-Fitness-Conflicting-information-on-how-to-cancel-contract-398127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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