I bought model horses from these guys about 10yrs ago. I bought on a regular basis and paid with credit card. I recieved an order from them that I did not place. I immediately emailed them and let them know that I had recieved this model by mistake.
I was pleasant and courteous and was just wanting to return my model for a refund, after all everybody makes mistakes. I was blasted in a return email from them. They basically said that they did not make mistakes and that I did order the model. The were so rude and inappropriate in there language. I could not believe anyone would treat a customer like that.
I informed them that I would be sending the model back. I did send it back and was only given half my money back. They informed me that it was a "restocking fee". Then this company had the audacity to place my emails and conversations with them on a website and make more rude comments(can we say infantile?). The webmaster took it down after only a short while, stating it was inappropriate. Several other people came forward at this time and stated that the same thing had happened to them. I frankly dropped the subject at that point and forgot about it(I guess I have a life).
Now once again, this company is proving that it will continue to wail like a big baby. I had been looking for that hard to find model for my sisters birthday. I looked online for days, but the only only ones that carried this model was this company. I tried to be mature and order from them again, but I am obviously the only grown up. They cancelled my order, which was fine, but once again I was blasted with another rude and hateful email, which I did not deserve. They stated that they"were afraid that they could not exactly get my order right"? Isn't that what a business is supposed to do?? Get the order right???
I am frankly sick and tired of dealing with immature and childish people who have nothing better to do than remember a grudge from a decade ago. James Hunter, you need to grow up or get out of business. People do not make the same mistake I did, twice. Let my mistakes save you alot of grief.