• Report: #335258

Complaint Review: H. H. Gregg

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  • Submitted: Wed, May 28, 2008
  • Updated: Fri, November 21, 2008

  • Reported By:ft. wayne Indiana
H. H. Gregg
4201 Parnell Ave. Fort Wayne, Indiana U.S.A.

H H Gregg Lana at h.h. gregg, via our telephone conversation this morning, very "efficiently" dismissed my complaint and left me hanging out to.. "NOT DRY" !! Fort Wayne Indiana

*UPDATE Employee: Provided by the Manufacturer

*UPDATE Employee: Provided by the Manufacturer

*UPDATE Employee: Provided by the Manufacturer

*UPDATE Employee: Provided by the Manufacturer

*Consumer Suggestion: Before you send it back

*Author of original report: have u no conscience?

*Consumer Comment: Dryer venting

*Consumer Comment: Dryer venting

*Consumer Comment: Dryer venting

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On the 14 of last month my husband surprised me w/ a brand new Maytag washer and dryer. Given the fact the we recently became guardians to our beautiful young grandaughters, I was thrilled with more efficient laundry equipment!

Last week i began to notice excess lint and moisture accumulating on both appliances, also the heat in the room was far from normal for any dryer usage. Yesterday i made the call to h.h.gregg and was transferred to the delivery dept. Delighted that they would come right out today to take a look at the venting situation, i relaxed and thought my worries were over.

The young man came in the door, went directly to my laundry area, (with another vent hose in his hand), looked at the standard size space alotted for both appliances, and said "I can't replace your hose because the new hose won't fit in this space" With that said, he reached behind the dryer, removed the "flex" type hose that was INSTALLED ORIGINALLY upon delivery and setup, and proceded to leave. I was momentarily stunned, literally speechless!!! On his way out he informed me that i was free to purchase and install another "flex" type hose, but that he could only install the rigid type metal hose he brought w/ him, and NO other.

I somewhat regained the presence of mind to accept the reality that i had just gotten screwed, the worst of it all being that I HAD NO DRYER, and no immediate hope of having one! I called the store and was informed by employee "Lana" that just weeks ago a class action suit had been filed against H.H.Gregg,(and other retailers), due to the improper installation of venting dryers they'd installed. Resulting in fire, property damages, sadly also deaths.

I suggested to Lana that i return my nonfunctioning dryer to her store, and was clearly told of the 10 day return policy. Soooo somebody out there come to my aid and steer me in the direction of dry clothing?!!!

Cathy
ft. wayne, Indiana
U.S.A.

This report was posted on Ripoff Report on 05/28/2008 05:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/H-H-Gregg/Fort-Wayne-Indiana-46805/H-H-Gregg-Lana-at-hh-gregg-via-our-telephone-conversation-this-morning-very-efficient-335258. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Provided by the Manufacturer

AUTHOR: Nick - (U.S.A.)

I am sorry that you have had this trouble. The vent hoses that we use are approved by the manufacturer, that is why we use them. The foil vents are used because most peoples laundry rooms are different dimensions. To put the rigid metal ones in would require cutting metal in your house to fit the various angles that are needed to have it connect to the back of your dryer. Most of the fires that have occurred have been the result of two things. A. the homeowner installed a plastic vent hose, or installed the correct vent hose, but did not install it right. B. the venting through out the house is clogged with lint. I know that everyone is freaking out about the lawsuit, but it is not just HHGregg that is involved with this. Any major company that installs dryers are being affected by this. And that is why there is only a class action lawsuit against them. These companies have the most money so people are going to go after them. I did not see any mom and pop companies on the list even though they install the same type of vents that we do. I guess it really is about the money.
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#2 UPDATE Employee

Provided by the Manufacturer

AUTHOR: Nick - (U.S.A.)

I am sorry that you have had this trouble. The vent hoses that we use are approved by the manufacturer, that is why we use them. The foil vents are used because most peoples laundry rooms are different dimensions. To put the rigid metal ones in would require cutting metal in your house to fit the various angles that are needed to have it connect to the back of your dryer. Most of the fires that have occurred have been the result of two things. A. the homeowner installed a plastic vent hose, or installed the correct vent hose, but did not install it right. B. the venting through out the house is clogged with lint. I know that everyone is freaking out about the lawsuit, but it is not just HHGregg that is involved with this. Any major company that installs dryers are being affected by this. And that is why there is only a class action lawsuit against them. These companies have the most money so people are going to go after them. I did not see any mom and pop companies on the list even though they install the same type of vents that we do. I guess it really is about the money.
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#3 UPDATE Employee

Provided by the Manufacturer

AUTHOR: Nick - (U.S.A.)

I am sorry that you have had this trouble. The vent hoses that we use are approved by the manufacturer, that is why we use them. The foil vents are used because most peoples laundry rooms are different dimensions. To put the rigid metal ones in would require cutting metal in your house to fit the various angles that are needed to have it connect to the back of your dryer. Most of the fires that have occurred have been the result of two things. A. the homeowner installed a plastic vent hose, or installed the correct vent hose, but did not install it right. B. the venting through out the house is clogged with lint. I know that everyone is freaking out about the lawsuit, but it is not just HHGregg that is involved with this. Any major company that installs dryers are being affected by this. And that is why there is only a class action lawsuit against them. These companies have the most money so people are going to go after them. I did not see any mom and pop companies on the list even though they install the same type of vents that we do. I guess it really is about the money.
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#4 UPDATE Employee

Provided by the Manufacturer

AUTHOR: Nick - (U.S.A.)

I am sorry that you have had this trouble. The vent hoses that we use are approved by the manufacturer, that is why we use them. The foil vents are used because most peoples laundry rooms are different dimensions. To put the rigid metal ones in would require cutting metal in your house to fit the various angles that are needed to have it connect to the back of your dryer. Most of the fires that have occurred have been the result of two things. A. the homeowner installed a plastic vent hose, or installed the correct vent hose, but did not install it right. B. the venting through out the house is clogged with lint. I know that everyone is freaking out about the lawsuit, but it is not just HHGregg that is involved with this. Any major company that installs dryers are being affected by this. And that is why there is only a class action lawsuit against them. These companies have the most money so people are going to go after them. I did not see any mom and pop companies on the list even though they install the same type of vents that we do. I guess it really is about the money.
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#5 Consumer Suggestion

Before you send it back

AUTHOR: Larry - (U.S.A.)

Pull the dryer out and check the duct all the way to the outside. If your house is more than a few years old this duct may have plugged solid with lint. The dryer cannot vent and clothes will not dry even though the dryer is hot. And your laundry room will be quite toasty since the heat has nowhere else to go.

I have seen experienced appliance technicians overlook this simple fact when trying to figure why the clothes do not dry.
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#6 Author of original report

have u no conscience?

AUTHOR: Cathy - (U.S.A.)

that's the problem of today's consumer, yes, we can have the dryer working again, but should it be at our expense? Did u miss the the bigger picture in my complaint? H.H. Gregg took NO responsibility in the health and welfare of the general public to whom they serve. Armed w/ the facts that lives were at stake, a suit already filed against them, this particular store chose to encourage my family to replace a vent hose,(known by them to be a hazard}, to remedy the installation of the purchased dryer. Shame on u, for your being unhumane.
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#7 Consumer Comment

Dryer venting

AUTHOR: Richard - (U.S.A.)

I did a little checking on the lawsuit you mentioned, mainly because I have a dryer with a plastic venting hose. The suit is against pretty much every big box retailer who sells dryers. What the technician did was probably something he was instructed to do by the company as a CYA maneuver.
That being said, the symptoms you mentioned were probably as a result of a vent hose that had become disconnected. You can resolve this simply by going to Wal-Mart, buying a new venting hose and installing it yourself, or having your husband do it. The hose plus two clamps cost less than $10 and the installation takes less than 5 minutes. As long as you can get behind the dryer, it's an easy job. Just make sure the hose doesn't get kinked when you push the dryer back in place.
I think you're making this harder on yourself than it needs to be. Sure it would be nice not to have to deal with it, but is all this aggravation worth $10 and 5 minutes of your time? Replace the hose and don't ever shop at HH Gregg again.
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#8 Consumer Comment

Dryer venting

AUTHOR: Richard - (U.S.A.)

I did a little checking on the lawsuit you mentioned, mainly because I have a dryer with a plastic venting hose. The suit is against pretty much every big box retailer who sells dryers. What the technician did was probably something he was instructed to do by the company as a CYA maneuver.
That being said, the symptoms you mentioned were probably as a result of a vent hose that had become disconnected. You can resolve this simply by going to Wal-Mart, buying a new venting hose and installing it yourself, or having your husband do it. The hose plus two clamps cost less than $10 and the installation takes less than 5 minutes. As long as you can get behind the dryer, it's an easy job. Just make sure the hose doesn't get kinked when you push the dryer back in place.
I think you're making this harder on yourself than it needs to be. Sure it would be nice not to have to deal with it, but is all this aggravation worth $10 and 5 minutes of your time? Replace the hose and don't ever shop at HH Gregg again.
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#9 Consumer Comment

Dryer venting

AUTHOR: Richard - (U.S.A.)

I did a little checking on the lawsuit you mentioned, mainly because I have a dryer with a plastic venting hose. The suit is against pretty much every big box retailer who sells dryers. What the technician did was probably something he was instructed to do by the company as a CYA maneuver.
That being said, the symptoms you mentioned were probably as a result of a vent hose that had become disconnected. You can resolve this simply by going to Wal-Mart, buying a new venting hose and installing it yourself, or having your husband do it. The hose plus two clamps cost less than $10 and the installation takes less than 5 minutes. As long as you can get behind the dryer, it's an easy job. Just make sure the hose doesn't get kinked when you push the dryer back in place.
I think you're making this harder on yourself than it needs to be. Sure it would be nice not to have to deal with it, but is all this aggravation worth $10 and 5 minutes of your time? Replace the hose and don't ever shop at HH Gregg again.
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