- Report: #604265
Report - Rebuttal - Arbitrate
Complaint Review: H H Gregg
H H Gregg4151 E 96th Street Indianapolis, Indiana United States of America
H H Gregg Don't shop hhgregg unless you are sure you won't need service!!!!!!!!!! Indianapolis, Indiana
Purchased 55" Samsung LED TV in December 2009. On May 2, 2010 TV stopped! Call service the next day and Service arrived early a.m. on May 4th. One of 3 things possibly wrong and parts would have to be ordered. When questioning when the unit would be fixed, I was told parts should be in by end of week and I should receive call by the next Monday. If not I should call.
Following Monday I called for status. Another part had to be ordered and it should be in by the end of the week and installed the following week. I questioned the timing of this and was told they had no control over the manufacturer. I questioned if they had ever heard of overnight delivery and was told they don't do that.
I visited the store that I purchased the unit from and spoke with the manager. Nothing he could do. I questioned how many Samsung televisions they sold nationwide and that they had plenty of power to make changes. He suttled me off to a clerk who had the personality of an ant. She was to expidite this. She said she would call me. Never received a call.
I sent a letter to the CCO of hhgregg. I failed to receive any response.
Friday afternoon, May 14th, I received a telephone call indicating the parts would be installed Monday (May 17th) and I asked for a general time. I was told between 2:00 and 6:00 p.m.
It is Monday evening, 8:00 p.m. I have received two calls. The first saying that the service tech was running late and it might be 7:30 p.m. before he arrived. Another moments ago indicating that he still had one stop before mine.
I can't totally finish this in that the service tech has yet to arrive. I can share that, even though I have purchased numerous items from hhgregg over the years, it shall be an act that is repeated.
Customer service is the furthest thing from hhgregg's corporate objective. I will purchase from a pawn shop before I return to them. Buyer beware!
This report was posted on Ripoff Report on 05/17/2010 05:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/H-H-Gregg/Indianapolis-Indiana-46240/H-H-Gregg-Dont-shop-hhgregg-unless-you-are-sure-you-wont-need-service-Indiana-604265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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