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Report: #1176109

Complaint Review: H & R Block Emerald Card services - Nationwide

  • Submitted:
  • Updated:
  • Reported By: AAyres — Acworth Georgia
  • Author Not Confirmed What's this?
  • Why?
  • H & R Block Emerald Card services Nationwide USA

H & R Block Emerald Card Prepaid services Allowed a deactivated card to be used after it was compromised and cancelled setting me to NSF Kennesaw Ga Nationwide

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I had ordered some magazines online in March 2014 for my son for a 6 month subscription . That company kept my information and reused it in August . I disputed the charges at the Mag.com site and they put my money back and H & R Block suggested I turn the card in as a compromised card . I did that . I made an appointment and went to their office to give them the compomised card and get a replacement . 

Three weeks later , after the card was deactivated and cancelled , they allowed the card to be used and allowed charges of 122.66 be taken out on a pending hold . Friday Aug 29 . I called them and they said they could " release " my money back to me in 72 holds to call back on Sunday .

I called Sunday morning at 9 AM as per their instruction , they told me opppsss sorry we let the vendor have the money ... they then told me to call back on Sept 2 and speak to the " dispute " center , I did . They said they would get my money back and if it was not back in my account by Sept 9 , to call them . I did but they had me record a message and they would call me within 48 hours . No calls were ever returned to me . 

Today is Sept 11 and they said to begin with there was no dispute opened ... I got a bit over the top with my attitude and they finally found the dispute . Then they tell me I have to PROVE that I didn't owe the vendor the 122.66  , now . 

I explained it was all verbal and the amount owed was 38.00 . I was basically told that I will not get my money back , especially since I couldn't prove I didn't owe the vendor 122.66 . 

I closed the account and requested the remaining amount of my money be sent to me in a check . 

This report was posted on Ripoff Report on 09/11/2014 11:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/h-r-block-emerald-card-services/nationwide/h-r-block-emerald-card-prepaid-services-allowed-a-deactivated-card-to-be-used-after-it-1176109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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