- Report: #823966
Report - Rebuttal - Arbitrate
Complaint Review: H2o wireless
H2o wirelessenglewoods cliffs, New Jersey United States of America
H2o wireless H20 wireless Switched from 50$ plan to 60$ plan and was not given the data plan I paid for!!!!!! englewoods cliffs, New Jersey
*Consumer Comment: Really ?
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Tech support..... none you cant contact them direct.... all you get is customer service who have to open tickets and then submit them you can not contact them direct
Billing.... again you cant contact them direct you have to call their "customer service" and open a ticket and wait wait wait wait... and no they dont call you back even if you open a ticket for them to do so....
On hold..... the worst I have ever experienced.... ever.... you are on hold and may be randomly sent to some voicemail.... or some calling card company.... or just disconnected... average wait time for me is over an hour not counting the number of times redirected or disconnected the frustration from having to call customer service alone will probably chase most customers away if they have a need to call them :)
This report was posted on Ripoff Report on 01/17/2012 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/H2o-wireless/englewoods-cliffs-New-Jersey-/H2o-wireless-H20-wireless-Switched-from-50-plan-to-60-plan-and-was-not-given-the-data-pl-823966. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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