• Report: #957761

Complaint Review: HAIR CUBED

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  • Submitted: Sat, October 20, 2012
  • Updated: Wed, October 31, 2012

  • Reported By: Mad as hell — denver you mother California U.S.A.
HAIR CUBED
218 S. Brand Blvd. San Fernando, California 91340 Internet, California United States of America

HAIR CUBED THEY DO OFFER 30 DAY REFUND. Internet, California

*Author of original report: UPDATED INFO

*Author of original report: THEY DO NOT OFFER THE REFUND..HIDDEN RESTOCKING FEE

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THEY CHARGE YOU 27 PERCENT RESTOCKING FEE WHICH IS NOT ON YOUR INVOICE OR ANYWHERE ON THEIR WEBSITE. I RETURNED ITEM 5 DAYS LATER BY UPS WAS SIGNED BY JIM. I CALLED AND EMAILED AND THEY NEVER RETURNED CALLS OR EMAIL,THEN ON 9-27-2012 THEY GVE ME A CREDIT WITH THE RESTOCKING FEE. THIS IS NOT HOW TO DO BUISNESS.,

I HAVE ASKED THEM TO GIVE ME BACK THE RESTOCKING FEE I EMAILED THEM MY INVOICE SHOWING NO RETURN POLICY NOTED, ALONG WITH THE SCREEN SHOT OF THEIR WEBSITE.

THE PRODUCT IS AWFUL. FULLMORE IS MUCH BETTER.

This report was posted on Ripoff Report on 10/20/2012 07:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/HAIR-CUBED/Internet-California-/HAIR-CUBED-THEY-DO-OFFER-30-DAY-REFUND-Internet-California-957761. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

UPDATED INFO

AUTHOR: WorkerBee - (USA)

So last Tuesday 10-23-2012 hair Cube customer service rep calls me back and wants to explain they have new customer service agents and such and they are going to refund the 27 percent restocking fee, well here it is today 10-31-2012 and no credit back on the card....what a surprise...she had all the correct notes in the first place, I even asked why they waited so long to credit me back and this was after the bank was ready to do a charge back No reason just lost in the mix.... Please be advised they do not have new agents just a few people working , also now if you search real hard you will see the refund policy which is no were on the main page or checkout...you can google returns hair cube you get this

http://www.haircubed.com/index.php?target=pages&page_id=about



However on main page you find this on the privacy policy... you see way on the bottom a returns goods which you have to click on...sounds fishy to me...what not on on the HOME PAGE were everybody will read on the FAQ'S a section on the returns..it is because you are cheating the customers.



Here is the page read for yourself....



Customer Care

Mon-Fri

10:00 a.m. - 6 p.m. PST

Customer Service Fax Orders

Technical Support

Sales Support(818) 754-0116

(818) 837-4474

info@haircubed.com



Orders for in-stock merchandise placed before 3:00 PM PST Monday through Friday are usually processed the same day. Orders placed after 4:00 PM EST Monday through Friday will be processed the next business day. Orders placed after 5:00 PM PST on Friday will be processed the following business day Monday.

Ordering Information:

When placing orders, please include the following information. All orders will be processed upon receipt of a faxed, mailed or e-mailed hardcopy of the purchase order. product: Hair cubed thickening spray - color Product Hair sealer and control spray Requested Ship Date Purchase Order Number Quantity Shipping Instructions All cancellations must be confirmed in writing All credit cards are accepted unless otherwise noted   Introduction                                                                                                                     



The site editor takes your right to privacy seriously, and wants you to feel comfortable using this web site. This privacy policy deals with personally-identifiable information (referred to as "data" below) that may be collected by this site. This policy does not apply to other entities that are not owned or controlled by the site editor, nor does it apply to persons that are not employees or agents of the site editor, or that are not under the site editor's control. Please take time to read this site's Terms of use.



1. Collection of data



Registration for an account on this site requires only a valid e-mail address and a user name that has not been chosen already. You are not required to provide any other information if you do not want to. Please be aware that the user name you choose, the e-mail address you provide and any other information you enter may render you personally identifiable, and may possibly be displayed on this web site intentionally (depending on choices you make during the registration process, or depending on the way in which the site is configured) or unintentionally (subsequent to a successful act of intrusion by a third party). As on many web sites, the site editor may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information. Information about how advertising may be served on this site (if it is indeed the site editor's policy to display advertising) is set forth below.



2. Use of data



Data may be used to customize and improve your user experience on this site. Efforts will be made to prevent your data being made available to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) your consent is obtained, such as when you choose to opt-in or opt-out for the sharing of data; (iii) a service provided on our site requires interaction with a third party, or is provided by a third party, such as an application service provider; (iv) pursuant to legal action or law enforcement; (v) it is found that your use of this site violates the site editor's policy, terms of service, or other usage guidelines, or if it is deemed reasonably necessary by the site editor to protect the site editor's legal rights and/or property; or (vi) this site is purchased by a third party, in which case that third party will be able to use the data in the same manner as set forth in this policy. In the event you choose to use links displayed on this web site to visit other web sites, you are advised to read the privacy policies published on those sites.



3. Cookies



Like many web sites, this web site sets and uses cookies to enhance your user experience -- to remember your personal settings, for instance. Advertisements may display on this web site and, if so, may set and access cookies on your computer; such cookies are subject to the privacy policy of the parties providing the advertisement. However, the parties providing the advertising do not have access to this site's cookies. These parties usually use non-personally-identifiable or anonymous codes to obtain information about your visits to this site.



4. Minors



The site editor might not allow persons who are aged thirteen or younger to become members of this site. For more information, please contact the site administrator.



5. Editing or deleting your account information



You are provided with the ability to edit the information stored for your user account information during registration, by visiting your user account control panel. You can request that your user account be deleted; to do so, please contact the site administrator. Content or other data that you may have provided, and that is not stored within your user account, such as articles published, may continue to remain on the site at the site editor's discretion, even after your user account is deleted. Please see the site's Terms of use for more information.



6. Changes to this privacy policy



Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings.



7. NO GUARANTEES



While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, the site editor is not in a position to guarantee compliance with these standards. There may be factors beyond the site editor's control that may result in disclosure of data. Consquently, the site editor offers no warranties or representations as regards maintenance or non-disclosure of data.

8. Contact information



If you have any questions about this policy or about this web site, please feel free to contact the site administrator.

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#2 Author of original report

THEY DO NOT OFFER THE REFUND..HIDDEN RESTOCKING FEE

AUTHOR: Mad as hell - (USA)

TYPO BE ADVISED THEY DO NOT OFFER FULL REFUND THEY HAVE A RESTOCKING FEE THAT IS NOT NOTED IN INVOICE OR WEBSITE..DID TAKE ALMOST 2 MONTHS TO GET THE SMALL REFUND AFTER I HAD MY BANK DO A CHARGE BACK!
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