- Report: #1076328
Report - Rebuttal - Arbitrate
Complaint Review: HALF PRICE BOOKS
HALF PRICE BOOKS219 SUMMIT PARK DRIVE PITTSBURGH, Pennsylvania USA
HALF PRICE BOOKS UNENTICAL BUSINESS PRACTICES - UNFAIR TREATMENT AND MONEY PAID FOR BOOKS PITTSBURGH Pennsylvania
*Consumer Comment: Why do you even have books?
*Author of original report: Your statements are incorrect
*Consumer Comment: Where is the RipOff?
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8/10 my husband and I(in our 60's) packed up 470 books (65 hard cover - 405 paperbacks) and took them to half price books to sell. These were ALL new within the past 2 years, all large print books and only read once - excellent condition. Girl working the "sell your books here" counter was approached by me, asking for assistance in getting the 7 boxes from our car - told to use one of the small shopping carts in front. We attempted to but too small, asked her again for assistance, she seemed annoyed and in no way wanted to help us, and finally another girl got a dolly and helped us.
We were told (rudely) not to leave the store and may take a 1/2 hour.....after wandering for almost 45 minutes, we inquired and were told it has been finished, and their offer was $65! WHAT? I questioned the amount for 470 books and was told that's it....you want the empty boxes? We were so disgusted with the entire process and their attitudes, we took the $65 and left.
On Monday 8/12 I called and spoke with the asst mgr Sharon. Explained all in detail and she was quite upset with how we were treated, the fact that no one explained the $$ we were paid or told how it was arrived at (should have been once I questioned)She explained $$ paid = supply (finding that to be their standard line). She was to discuss with the mgr the next day, pull a copy of our order, and was told he would call me.
After no return phone call all day, I called again and left Sharon a message - shortly after Adam Pierce, the manager called me back. The only thing he seemed interested in was the employee being rude with us and kept saying we will discuss it with her.....I asked about the $$ paid (which basically came out to less than $.14 per book!)He gave me the well I can't see what you brought in, but our records show you were paid $35.00 for 56 hard cover books - I told him I brought in 65 hard cover - not 56...where did they go? his comment: we may have decided to donate them! REALLY TO WHERE AT WHO'S AUTHORIZATION?? Ok - now paperbacks...he stated we were paid $30.00 for 345 paperback - AGAIN I brought in 405....where are they? Again he stated they must have donated them! TO WHERE - are they using books THEY HAVE NOT EVEN PAID FOR AS DONATIONS/TAX WRITE OFFS???? How can they do this - and not even tell or ask the customer???
Basically, there are 69 books they kept but didn't pay us for - or ask if we wanted them back, or is it ok to donate? Why was this not disclosed when I questioned the $65 for 470 books? Got the standard "supply" statement from him as well...and told him their large print section is one small rack - that we basically tripled in size with our books to them - and they pay you less than $.09 for a paperback that they sell for HALF the manufacturer cost??? We made a whopping $.6250 per hard cover book....again that they sell for $4.50 and up!
Adam's final statement of well, we are going to talk to the employee, I don't know what else you want, pushed me right over the edge - told him I didn't want another thing from them, and I would be filing a complaint and would never do business with such an unethical organization again. How can they justify highway robbery - basically "stealing" if you will and then expect people to be grateful for their treatment and come on back for more! My next 7 boxes of books will be donated to Goodwill or Vietnam Veterans - legitimate, organizations with high ethics and business practices.
This report was posted on Ripoff Report on 08/16/2013 05:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/HALF-PRICE-BOOKS/PITTSBURGH-Pennsylvania-15275/HALF-PRICE-BOOKS-UNENTICAL-BUSINESS-PRACTICES-UNFAIR-TREATMENT-AND-MONEY-PAID-FOR-BOOKS-1076328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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